Robotics Field Service Engineer

Formic•San Antonio, TX

About The Position

Formic is a robotics-as-a-service company working to make automation accessible to American manufacturers. The Fleet Operations Team maintains uptime and operational performance across deployed robotic systems in live manufacturing environments. The Robotics Field Service Engineer provides hands-on technical ownership of Formic’s deployed robotic cells. The role diagnoses failures, restores production, performs preventative and corrective maintenance, and represents Formic at customer facilities. It requires disciplined troubleshooting, calm execution during production interruptions, and clear documentation in uptime-critical environments. The work directly affects fleet performance, customer satisfaction, and system reliability. Field work involves local travel up to 80% and overnight travel up to 50%. The role is hourly, with a posted rate of $29–$44 per hour. The posting estimates typical annualized earnings of $82,500–$126,000 based on approximately 50+ hours per week, experience, hourly rate, and actual hours worked; overtime is paid as required by law for hours over 40 in a workweek.

Requirements

At least 3 years of hands-on field service experience supporting robotic or industrial automation systems.
Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Comfort with local travel up to 80% and overnight travel up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined field execution.

Nice To Haves

Experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare part requirements in CMMS.
Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
Monitor system performance remotely using Formic dashboards and fleet tools.
Document service work, root cause analysis, and follow-up actions clearly and precisely.
Identify recurring failure patterns and escalate systemic risks for broader improvement.
Build professional, trusted relationships with plant managers and site personnel.
Follow safety standards, including LOTO and industrial compliance.
Participate in RCA sessions, audits, and continuous improvement initiatives.
Continuously expand technical depth across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance; the company covers 99% of employee premiums and 75% of dependent premiums, with optional buy-up plans.
FSA and DCFSA.
Employer-paid life insurance and short- and long-term disability insurance.
Fully funded Employee Assistance Program.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k).
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.
Hourly pay of $29–$44, with overtime paid in accordance with applicable law for hours worked over 40 in a workweek.