Robotics Field Service Engineer

Formic • Dallas, TX

5d • $29 - $44

About The Position

Formic is hiring a Robotics Field Service Engineer for its Fleet Operations Team, which supports uptime and operational performance across deployed robotic systems in live manufacturing environments. The role provides hands-on technical ownership of robotic cells at customer facilities, including diagnosing failures, restoring systems to production, performing preventative and corrective maintenance, and supporting long-term system reliability. The engineer works with customers, vendors, and internal stakeholders in uptime-critical settings, and is expected to execute calmly during production interruptions, follow safety standards, and document work clearly. The position involves approximately 50+ hours per week, including travel, site activity, and documentation, and is paid hourly with overtime for hours worked over 40 in a workweek.

Requirements

• At least 3 years of hands-on field service experience supporting robotic or industrial automation systems.
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfort with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communication skills, including the ability to produce structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Nice To Haves

• Experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots.
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
• Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
• Prior customer-facing field experience.
• Spanish language proficiency.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS.
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
• Monitor system performance remotely using Formic dashboards and fleet tools.
• Document service work, root cause analysis, and follow-up actions clearly and precisely.
• Identify recurring failure patterns and escalate systemic risks for broader improvement.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate in strict adherence to safety standards, including LOTO and industrial compliance.
• Participate in RCA sessions, audits, and continuous improvement initiatives.
• Continuously expand technical depth across robotics, controls, networking, and industrial systems.

Benefits

• Equity through Formic's stock option program.
• Comprehensive medical, dental, and vision insurance, with 99% of employee premiums covered and 75% coverage for dependents; optional buy-up plans are available.
• FSA and DCFSA, life insurance, short-term disability, and long-term disability, all 100% employer-paid.
• Fully funded Employee Assistance Program.
• Up to 12 weeks of paid parental leave.
• Company-sponsored 401(k) retirement savings plan.
• One-time home office stipend for fully remote and hybrid employees.
• Monthly cell phone reimbursement toward personal phone and internet expenses.
• 15 days of paid time off, in addition to company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed