Robotics Field Service Engineer

Formic•San Antonio, TX

5d•$29 - $44

About The Position

Formic is a manufacturing automation company that delivers industrial robotics, proprietary software, and full-service support through a Robotics-as-a-Service model. The Robotics Field Service Engineer is part of the Fleet Operations Team, which supports uptime and operational performance across deployed robotic systems in live manufacturing environments. The engineer provides technical ownership of Formic’s deployed robotic cells, diagnosing failures, restoring production, and carrying out preventative and corrective maintenance at customer facilities. This hands-on role requires disciplined troubleshooting, calm execution during production interruptions, and precise documentation. The work contributes directly to fleet performance, customer satisfaction, and long-term system reliability. Field work typically runs approximately 50 or more hours per week, including travel, site activity, and documentation. The position is paid hourly, with overtime paid under applicable law for hours worked over 40 in a workweek.

Requirements

At least 3 years of hands-on field service experience supporting robotic or industrial automation systems.
Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Comfortable with local travel up to 80% and overnight travel up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined field execution.

Nice To Haves

Experience with 6-axis robot brands such as FANUC, KUKA, Yaskawa, ABB, or Universal Robots.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare part requirements in CMMS.
Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
Monitor system performance remotely using Formic dashboards and fleet tools.
Document service work, root cause analysis, and follow-up actions clearly and precisely.
Identify recurring failure patterns and escalate systemic risks for broader improvement.
Build professional, trusted relationships with plant managers and site personnel.
Follow safety standards, including LOTO and industrial compliance.
Participate in RCA sessions, audits, and continuous improvement initiatives.
Continuously expand technical knowledge across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance, with 99% of employee premiums and 75% of dependent coverage paid by the company; optional buy-up plans are available.
FSA and DCFSA, life insurance, short-term disability, and long-term disability, all employer-paid.
Employee Assistance Program funded by Formic.
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.
Overtime pay in accordance with applicable federal and state law for hours worked over 40 in a workweek.