Field Service Engineer - Robotics Division
About The Position
The Field Service Engineer in Stäubli’s Robotics Division troubleshoots, maintains, and repairs industrial robotic systems at customer sites. The role serves as a technical expert and customer-facing representative, helping ensure equipment reliability, minimize downtime, and support customer satisfaction throughout the lifecycle of Stäubli robotic solutions. The position reports to the Service Manager, North America. It is based at the Duncan, South Carolina office, with a flexible hybrid schedule available after a 90-day training and onboarding period. Frequent travel to customer locations throughout North America is required, with domestic and international travel of up to 75%. Frequent overnight, weekend, and holiday travel may be required.
Requirements
- Associate degree, technical diploma, or equivalent experience in Engineering Technology, Mechatronics, Robotics, Electrical Engineering, Industrial Maintenance, or a related field.
- At least 3 years of experience troubleshooting industrial automation, robotics, controls, or manufacturing equipment.
- Ability to read electrical schematics, mechanical drawings, and technical documentation.
- Strong problem-solving and customer service skills.
- Valid driver’s license and ability to travel extensively.
- Ability to work independently in customer-facing environments.
- Ability to read, write, and communicate fluently in English.
Nice To Haves
- Experience with industrial robots and robotic automation systems.
- Knowledge of PLCs, HMIs, industrial networks, servo systems, and motion control.
- Experience in manufacturing, automotive, logistics, or general industry environments.
- Previous field service experience supporting capital equipment.
Responsibilities
- Diagnose and resolve electrical, mechanical, software, and controls-related issues.
- Perform preventive and corrective maintenance activities.
- Provide onsite and remote technical support to customers.
- Train customer maintenance and operations personnel.
- Document service activities, root cause analyses, and recommendations.
- Collaborate with engineering, project management, spare parts, and sales teams.
- Support emergency service calls and customer downtime situations.
- Ensure compliance with safety policies and customer site requirements.
- Maintain accurate service reports in the CRM and expense documentation.
- Adhere to safety, quality, and environmental standards.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
