Robotics Field Service Technician

Contoro Inc.•Morgantown, WV

1d•Onsite

About The Position

Contoro Robotics is seeking a hands-on, customer-focused Robotics Field Service Technician to support its robotic unloading systems in warehouse environments. The technician will operate robotic systems, provide on-site technical support, and communicate with customers to help ensure reliable operation and service delivery. This is a local, on-site role in Morgantown, West Virginia; candidates must reside within commuting distance of the deployment site. Remote work and relocation assistance are not available. The position is contract-to-hire. Contract duration and renewal terms will be specified for each engagement, and the schedule will align with the facility's operating hours. Shift coverage may be flexible, including occasional overtime and on-call support as required.

Requirements

Associate’s degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics, or a related technical field.
At least 2 years of experience in robotics or field service.
Ability to work independently in fast-paced environments.
Ability to lift up to 50 pounds, stand and walk for 8–10 hours, and maneuver around equipment, including in tight spaces.
Willingness to work in a warehouse environment that may not be climate controlled.
Flexibility to cover shifts, including occasional overtime and on-call support as required.
Valid driver’s license.
Authorized to work in the United States.
Strong communication skills.
Prior experience in a customer-facing or field service role.
Must reside within commuting distance of the deployment site and report on-site for the duration of the contract.

Nice To Haves

Bachelor’s degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics, or a related technical field.
Experience in automation, robotics, or warehouse operations.
Experience working on AC and DC electrical systems, specifically 480VAC systems.
Familiarity with industrial robot arms such as KUKA, Fanuc, or similar.
Familiarity with PLCs, HMIs, or servo/motor drives.
Familiarity with Jira or another ticket management system.
Familiarity with software systems, especially Linux and ROS, and with command-line interfaces.

Responsibilities

Troubleshoot, repair, and upgrade robotic systems.
Diagnose real-time electromechanical issues, restore systems to operation with minimal downtime, and escalate to remote engineering support when needed.
Diagnose and repair mechanical, electrical, and pneumatic faults, including issues involving sensors, motors, and robotic arms.
Read schematics, troubleshooting guides, and other documents to isolate problems.
Support equipment upgrades and modifications.
Perform preventative maintenance, calibrations, and daily readiness checks.
Track and share maintenance records, replace worn or failed components, and keep detailed reports.
Document activities, repairs, and system performance through field reports and Jira tickets.
Track and manage on-site spare parts and consumables to maintain adequate supply.
Interface directly with on-site customer staff, keep them informed, and maintain strong working relationships.
Follow site safety procedures, including lockout/tagout and required PPE.