Field Service Technician II – Robotics
About The Position
Impact Robotics is seeking a hands-on Field Service Technician II to support robotic systems at customer locations across the Southeast Region. This developmental, customer-facing field role involves troubleshooting and repairing equipment, completing preventive maintenance, staging and commissioning robots, documenting service activity, and assisting qualified deployment professionals with mapping, route validation, integrations, operator training, and go-live support. The technician independently performs approved Tier 2 service work while building the skills needed to lead standard deployments. The position is full-time and salaried, with a base salary range of $58,240–$70,720 annually, depending on relevant experience, technical capability, and qualifications. It requires approximately 40%–60% travel, including regular overnight travel; regional travel is primary, though national assignments may occur as the service footprint expands. Approved business travel expenses are reimbursed under company policy. Occasional early-morning, evening, weekend, or urgent onsite work may be required. The role offers a competency-based progression path from Tier 2 Field Technician / Deployment Assistant to Deployment Specialist and potentially Deployment Engineer with demonstrated advanced capability.
Requirements
- One to three years of relevant hands-on experience in field service, equipment maintenance, electronics, IT field support, robotics, automation, mechatronics, industrial maintenance, equipment repair, or a similar area; an associate degree, technical diploma, military technical training, apprenticeship, or related certificate with meaningful hands-on experience may substitute.
- High school diploma or GED.
- Demonstrated mechanical and electromechanical aptitude.
- Ability to safely use common hand tools, meters, diagnostic tools, and manufacturer-approved service equipment.
- Basic understanding of electrical circuits, connectors, batteries, sensors, motors, charging systems, and component replacement.
- Working knowledge of IP addressing, Wi-Fi, access points, signal coverage, MAC addresses, and basic connectivity troubleshooting.
- Ability to follow technical manuals, diagrams, checklists, service bulletins, and escalation procedures.
- Clear customer-facing communication and professional written documentation skills.
- Valid driver’s license and an insurable driving record appropriate for business travel.
- Ability to travel and work independently at customer sites.
- Ability, with or without reasonable accommodation, to safely use tools, access service panels, stand, walk, bend, kneel, and handle job-required tools, parts, and accessories; carts, team lifting, or mechanical assistance will be used when appropriate.
Nice To Haves
- Experience with robotics, AMRs/AGVs, industrial cleaning equipment, automation, electronics repair, material-handling systems, or field service.
- Familiarity with LiDAR, VSLAM, markers, mapping, docking, fleet configuration, IoT devices, APIs, low-voltage controls, elevators, automatic doors, or gates.
- Experience with CMMS, ticketing, asset-management, remote-support, or field-service platforms.
- Ability to read wiring diagrams, schematics, or technical drawings.
- OSHA 10, electrical-safety/LOTO, CompTIA A+/Network+, mechatronics, industrial-maintenance, electronics, or OEM certifications.
- Experience training equipment operators or customer maintenance personnel.
Responsibilities
- Respond to dispatched onsite service incidents and complete approved troubleshooting, repairs, testing, and return-to-service activities.
- Diagnose mechanical, electrical, sensor, charging, docking, connectivity, configuration, and operational issues using structured troubleshooting methods.
- Replace approved field-serviceable components; record parts and serial numbers; and verify operation after repairs.
- Complete preventive maintenance inspections, cleaning, permitted adjustments, calibrations, software or firmware checks, and operational tests.
- Stage robots, docks, chargers, accessories, consumables, safety materials, and deployment tools; document freight or product damage.
- Assist qualified professionals with site assessments, VSLAM/LiDAR/marker mapping, route and coverage configuration, commissioning, integrations, acceptance testing, and go-live support under supervision.
- Conduct repeat route and coverage tests under realistic site conditions and document issues requiring adjustment or escalation.
- Train customers and operators on startup, normal operation, charging, docking, consumables, routine fault recovery, and escalation procedures.
- Complete accurate and timely service reports, tickets, labor and travel entries, expense records, photographs, test results, and customer acknowledgments.
- Maintain assigned tools, diagnostic equipment, PPE, field spares, consumables, and vehicle stock.
- Escalate issues with complete evidence, appropriate urgency, and no avoidable delay.
Benefits
- Approved business travel expenses reimbursed under company policy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
