Field Service Technician II – Robotics

IMPACT WORKFORCE SOLUTIONS•Atlanta, GA

1d•$58,240 - $70,720•Onsite

About The Position

Impact Robotics is seeking a hands-on Field Service Technician II – Robotics to support robotic systems at customer locations. This developmental field role involves troubleshooting and repairing equipment, completing preventive maintenance, staging and commissioning robots, documenting service activity, and assisting qualified deployment professionals with mapping, route validation, integrations, operator training, and go-live support. The technician independently performs approved Tier 2 service work while developing the skills required to lead standard deployments. The position involves approximately 40%–60% travel, including regular overnight travel. Regional travel is primary, although national assignments may occur as the service footprint expands. Work takes place at customer sites such as warehouses, factories, distribution centers, hospitality environments, commercial buildings, parking facilities, and active customer operations. Occasional early-morning, evening, weekend, or urgent onsite work may be required. The role offers a competency-based path from Tier 2 Field Technician / Deployment Assistant to Deployment Specialist and, with demonstrated advanced capability, Deployment Engineer. The base salary range is $58,240–$70,720 annually, depending on directly relevant experience, technical capability, and qualifications. Approved business travel expenses are reimbursed under company policy.

Requirements

One to three years of relevant field service, equipment maintenance, electronics, IT field support, robotics, automation, mechatronics, industrial maintenance, equipment repair, or similar hands-on experience; an associate degree, technical diploma, military technical training, apprenticeship, or related certificate with meaningful hands-on experience may substitute.
High school diploma or GED.
Demonstrated mechanical and electromechanical aptitude.
Ability to safely use common hand tools, meters, diagnostic tools, and manufacturer-approved service equipment.
Basic understanding of electrical circuits, connectors, batteries, sensors, motors, charging systems, and component replacement.
Working knowledge of IP addressing, Wi-Fi, access points, signal coverage, MAC addresses, and basic connectivity troubleshooting.
Ability to follow technical manuals, diagrams, checklists, service bulletins, and escalation procedures.
Clear customer-facing communication and professional written documentation skills.
Valid driver’s license and an insurable driving record appropriate for business travel.
Ability to travel and work independently at customer sites.
Ability to safely use tools, access service panels, stand, walk, bend, kneel, and handle job-required tools, parts, and accessories, with or without reasonable accommodation.

Nice To Haves

Experience with robotics, AMRs/AGVs, industrial cleaning equipment, automation, electronics repair, material-handling systems, or field service.
Familiarity with LiDAR, VSLAM, markers, mapping, docking, fleet configuration, IoT devices, APIs, low-voltage controls, elevators, automatic doors, or gates.
Experience with CMMS, ticketing, asset-management, remote-support, or field-service platforms.
Ability to read wiring diagrams, schematics, or technical drawings.
OSHA 10, electrical-safety/LOTO, CompTIA A+/Network+, mechatronics, industrial-maintenance, electronics, or OEM certifications.
Experience training equipment operators or customer maintenance personnel.

Responsibilities

Respond to dispatched onsite service incidents and complete approved troubleshooting, repair, testing, and return-to-service activities.
Diagnose mechanical, electrical, sensor, charging, docking, connectivity, configuration, and operational issues using structured troubleshooting methods.
Replace approved field-serviceable components, record parts and serial numbers, and verify operation after repair.
Complete preventive maintenance inspections, cleaning, permitted adjustments, calibrations, software or firmware checks, and operational tests.
Stage robots, docks, chargers, accessories, consumables, safety materials, and deployment tools; document freight or product damage.
Assist with site assessments, VSLAM/LiDAR/marker mapping, route and coverage configuration, commissioning, integrations, acceptance testing, and go-live support under qualified supervision.
Conduct repeat route and coverage tests under realistic site conditions and document issues requiring adjustment or escalation.
Support customer and operator training on startup, normal operation, charging, docking, consumables, routine fault recovery, and escalation procedures.
Complete accurate and timely service reports, tickets, labor and travel entries, expense records, photographs, test results, and customer acknowledgments.
Maintain assigned tools, diagnostic equipment, PPE, field spares, consumables, and vehicle stock.
Escalate issues with complete evidence and appropriate urgency, without avoidable delay.