Robotics Field Service Technician

Formic•Minneapolis, MN

About The Position

Formic is a manufacturing automation company offering industrial robotics, proprietary software, and full-service support through a Robotics-as-a-Service model. The Fleet Operations Team supports uptime and operational performance across deployed robotic systems in live manufacturing environments. The Robotics Field Service Technician is a hands-on member of Fleet Operations who works closely with Engineering and senior field staff. The role performs preventive maintenance, directed corrective repairs, and on-site customer support in safety-focused, uptime-critical environments. Success requires following established procedures, responding calmly to production interruptions, and documenting work clearly. The position supports fleet performance, customer satisfaction, and system reliability. Field service work typically runs approximately 50 or more hours per week, including travel, site activity, and documentation. The role is paid hourly at $25–$32, with overtime paid as required by applicable federal and state law for hours worked over 40 in a workweek.

Requirements

At least 2 years of hands-on field service or maintenance experience supporting robotic or industrial automation systems.
Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
Experience using CMMS platforms to track and report maintenance activity.
Comfort with local travel up to 80% and overnight travel up to 50%.
Clear written and verbal communication skills, including the ability to produce structured service documentation.
Demonstrated commitment to safety and disciplined, checklist-driven field execution.
Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight.

Nice To Haves

Hands-on experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots, including maintenance, troubleshooting, or basic programming.
Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
Prior customer-facing field experience.
Spanish language proficiency.

Responsibilities

Execute scheduled preventive maintenance on robotic manufacturing cells using established checklists and procedures.
Perform directed corrective maintenance and repairs assigned by Engineering, dispatch, or senior technicians.
Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to Engineering.
Provide hands-on technical support to customer operators and maintenance teams.
Log service activity, asset updates, and spare-part requirements in CMMS systems.
Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders.
Monitor system performance using Formic dashboards and fleet tools, and report anomalies to Engineering.
Document service work and follow-up actions clearly and precisely.
Flag recurring issues or failure patterns to Engineering for investigation.
Build professional, trusted relationships with plant managers and site personnel.
Follow safety standards, including LOTO and industrial compliance requirements.
Support root cause analysis sessions, audits, and continuous improvement initiatives as directed.
Continuously develop technical skills across robotics, controls, networking, and industrial systems.

Benefits

Equity through Formic’s stock option program.
Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum; 99% of employee premiums and 75% of dependent premiums are covered, with optional buy-up plans available.
Flexible spending account (FSA) and dependent care flexible spending account (DCFSA).
Employer-paid life insurance, short-term disability, and long-term disability coverage through Unum.
Fully funded Employee Assistance Program (EAP).
Up to 12 weeks of paid parental leave.
Company-sponsored 401(k) retirement savings plan.
One-time home office stipend for fully remote and hybrid employees.
Monthly cell phone reimbursement toward personal phone and internet expenses.
15 days of paid time off, in addition to company holidays.
Hourly compensation of $25–$32, with overtime paid in accordance with applicable federal and state law for hours worked over 40 in a workweek.