Robotics Field Technician II

Wonder • Boston, MA

3d • $33 - $37 • Onsite

About The Position

Wonder is hiring a full-time, hourly Robotics Field Technician II for its Deployment and Applications team. The role is based in Boston, Massachusetts, and requires five days per week in the office when not on deployment, with travel to other U.S. markets to install and commission robotic food systems. Travel may account for up to 75% of the role, and applicants must be able and eligible to travel by plane, train, bus, taxi, and rideshare. Travel time and expenses are compensated. Travel weeks include 50 guaranteed hours; in the Boston office, employees may work up to 42.5 hours without manager approval. Hours beyond 40 in a week are paid at the normal overtime rate.

The role combines field deployment work with applications testing and lab support. Field duties include mechanical installation, electrical wiring, pneumatic plumbing, hardware installation, system checkout, commissioning, troubleshooting, and documenting issues and observations. In the Boston lab, the technician executes engineering-developed tests, prepares materials and equipment, collects and documents test data, assembles and validates prototypes, handles shipments and storage, and supports general lab operations.

The position requires at least two years of related work experience and practical skills across mechanical assemblies, basic electrical wiring, pneumatic plumbing, and troubleshooting. The technician must be able to work with hand and power tools, communicate clearly, maintain accurate documentation, travel, and perform physical tasks including climbing, bending, stooping, and lifting up to 50 pounds.

Requirements

• At least 2 years of related work experience, such as Service Technician, Assembly Technician, Robotics Technician, Mechanic, Plumber, or HVAC Technician.
• Flexibility and availability to travel, including travel of up to 75% and eligibility to travel within the United States by plane, train, bus, taxi, or rideshare.
• First-level troubleshooting ability across mechanical, pneumatic, plumbing, electrical, and controls-related systems, with judgment to recognize when escalation is required.
• Strong hands-on ability with mechanical assemblies.
• Working knowledge of basic electrical wiring, pneumatic plumbing, mechanical assembly, and safe use of associated tools.
• Proficiency with digital tools such as Google Docs and Sheets, and ability to learn new software quickly, such as Jira.
• Clear and professional verbal and written communication with teammates, engineers, and cross-functional partners.
• High attention to detail, particularly in creating and maintaining documentation.
• Consistent access to a personal vehicle.
• Familiarity with hand tools, power tools, and a Volt/Ohm Meter.
• Ability to climb, bend, and stoop for extended periods.
• Ability to lift up to 50 pounds.
• Ability to communicate clearly in English.
• Ability to work in the Boston office five days per week when not actively deployed.

Responsibilities

• Travel to deployment locations to install and commission robotic food systems.
• Perform mechanical installation, electrical wiring, pneumatic plumbing, and hardware installation according to drawings, checklists, and standard operating procedures.
• Work independently and with other technicians, coordinating closely with the deployment lead.
• Support system checkout and commissioning through inspections, functional checks, adjustments, and documented punch-list items.
• Identify unclear instructions, unexpected conditions, and potential quality or safety issues, and escalate them before proceeding.
• Document field observations and recommend improvements to deployment procedures, tooling, and system designs.
• Maintain a safe, organized, and professional worksite while completing high-quality work on schedule.
• Execute applications tests developed by Deployment and Applications Engineers.
• Prepare equipment, ingredients, test materials, and documentation before testing.
• Collect complete and accurate test data, document observations, and promptly communicate unexpected results.
• Assemble, modify, inspect, and validate prototype parts and systems under engineering direction.
• Receive and inspect prototype components, equipment, pallets, and other large shipments.
• Maintain organized ingredient and prototype-part storage, including ingredient pickup and appropriate handling when needed.
• Support lab operations through equipment organization, prototype disassembly, shipping and returns, cleaning, and other team resource requests.
• Create and update test records, checklists, work instructions, and SOP feedback when required documentation is clearly defined.

Benefits

• Competitive compensation package with equity.
• 401(k) plan.
• Medical, dental, and vision plans.
• Company-paid short- and long-term disability coverage.
• Paid time off, including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law.
• Paid parental leave.
• Discounted meals and exclusive perks across the Wonder family of brands.
• Mileage reimbursement.
• Travel expenses and travel time are fully compensated.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed