Sr. Robotics Solutions Engineer - Field Service

Johnson & Johnson•Cincinnati, OH

3d•Onsite

About The Position

Johnson & Johnson MedTech is hiring a Sr. Robotics Solutions Engineer in Field Service, located in Cincinnati, Ohio. This seasoned individual contributor works independently with minimal supervision as part of the Technical Field Service team. The role helps establish and implement projects, programs, processes, and customer service initiatives, applying advanced field-service knowledge to develop effective policies, procedures, and plans. The engineer develops plans for Technical Field Service projects and processes, uses trend and competitive analyses to improve customer management strategy, recommends suitable hardware and peripherals, and demonstrates the setup and adjustment of complex equipment. The role also coaches junior colleagues and communicates business issues and opportunities to management. The position supports engineering robotic systems by leading service activities, maintaining system availability, troubleshooting issues, and improving uptime and mean time to repair. It involves collaboration with Systems Engineering, Product Support Engineering, Quality, and other cross-functional teams; process improvement; documentation and reporting; and ongoing training. The work is performed in a manufacturing environment and requires compliance with safety and hazard requirements. Travel is approximately 80% local or regional, with up to 50% domestic travel as needed. Flexibility outside standard business hours may be needed, including occasional evenings, extended workdays, weekends, and holidays. The position is overtime eligible.

Requirements

Bachelor’s degree in Computer Science, Robotics, or a related technical field.
4–6 years of experience working in the capital medical technology industry.
Previous experience with software and mechanical and electrical mechanisms, and knowledge of various types of robotic technology.
Basic knowledge of working in a regulated medical environment.
Ability to work effectively and efficiently in a group or team environment.
Ability to conceptualize, develop, and manage projects, process improvements, and timelines.
Experience planning and conducting activities related to developing and executing new processes.
Written and oral presentation skills and proficiency in spoken and written English.
Ability to develop and maintain productive relationships with coworkers and team members.
Demonstrated skill using Microsoft Office applications, with strong PowerPoint and Excel skills.
Ability to stand, sit, or kneel for extended periods.
Ability to use electromechanical tools and lift up to 45 pounds.
Availability for approximately 80% local or regional travel and up to 50% domestic travel as needed.
Flexibility to work outside standard business hours, including occasional evenings, extended workdays, weekends, and holiday support as business and customer needs require.

Nice To Haves

Analytical reasoning
Business behavior
Communication
Continuous improvement
Controls compliance
Customer service
Customer support
Customer support operations
Customer support trends
Data gathering and analysis
Execution focus
Facilitation
Incident management
Project management office (PMO)
Report writing
SAP Field Service Management
Service request management
Technical credibility

Responsibilities

Set up, move, maintain, repair, and de-install robotic systems.
Analyze and manage data logs to troubleshoot and resolve issues.
Independently lead the RSE Service Team in technical and non-technical activities related to maintaining engineering robotic systems and system availability.
Execute team tasks, including documentation and metrics.
Apply engineering methods and documentation processes, including ECO processes, to provide safe, robust, and reliable service solutions.
Participate in process-improvement discussions to increase team efficiency and effectiveness.
Participate in continuous learning and training to expand knowledge of the robotics systems.
Work safely in a manufacturing environment and follow safety and hazard requirements.
Provide senior management with reports and updates on status and strategic goals.
Collaborate with Systems Engineering, Product Support Engineers, Quality, and other cross-functional teams to improve system uptime and mean time to repair.
Help establish and implement cost-effective, results-based customer service programs and initiatives.
Design plans for Technical Field Service projects, programs, and processes, and use trend and competitive analyses to improve customer management strategy.
Recommend hardware and peripheral equipment that meets customer requirements, and demonstrate complex equipment setup and adjustment.
Coach more junior colleagues in techniques, processes, and responsibilities.
Communicate business-related issues and opportunities to the next management level.