Sr. Robotics Solutions Engineer - Field Service
About The Position
Johnson & Johnson MedTech is hiring a Sr. Robotics Solutions Engineer for Field Service in Cincinnati, Ohio. This seasoned individual contributor works independently with minimal supervision as part of the Technical Field Service team. The role helps establish and implement projects, programs, and processes supporting the organization’s customer management strategy, applying advanced field service knowledge to develop effective policies, procedures, and plans. The position supports cost-effective, results-based customer service programs and initiatives. It designs plans for projects, programs, and processes across Technical Field Service, using trend and competitive-landscape analysis to improve customer management. The engineer recommends hardware and peripheral equipment, demonstrates setup and adjustment of complex equipment, and coaches junior colleagues. The role also communicates business issues and opportunities to the next management level. The Sr. Robotics Solutions Engineer leads technical and non-technical service activities for a team maintaining engineering robotic systems, with a focus on system availability, safe and reliable service, and continuous improvement. It involves significant local, regional, and domestic travel, and may require work outside standard business hours, including evenings, extended workdays, weekends, and holidays. The position is overtime eligible.
Requirements
- Bachelor’s degree in Computer Science, Robotics, or a related technical field.
- 4–6 years of experience working in the capital medical technology industry.
- Previous experience working with software and mechanical and electrical mechanisms, and knowledge of various types of robotic technology.
- Basic knowledge of working in a medically regulated environment.
- Ability to work effectively and efficiently in a group or team environment.
- Exceptional ability to conceptualize, develop, and manage projects, process improvements, and timelines.
- Experience planning and conducting activities related to developing and executing new processes.
- Written and oral presentation skills, with proficiency in spoken and written English.
- Ability to develop and maintain productive relationships with coworkers and team members.
- Demonstrated skill using Microsoft Suite applications, with strong PowerPoint and Excel skills required.
- Ability to stand, sit, or kneel for extended periods.
- Ability to use electro-mechanical tools.
- Ability to lift up to 45 lbs.
- Flexibility to work outside standard business hours, including occasional evenings, extended workdays, weekends, and holidays, as business and customer needs dictate.
- Ability to travel approximately 80% locally or regionally, with up to 50% domestic (U.S.) travel as needed.
Nice To Haves
- Analytical reasoning.
- Business behavior.
- Communication.
- Continuous improvement.
- Controls compliance.
- Customer service.
- Customer support.
- Customer support operations.
- Customer support trends.
- Data gathering and analysis.
- Execution focus.
- Facilitation.
- Incident management.
- Project Management Office (PMO).
- Report writing.
- SAP Field Service Management.
- Service request management.
- Technical credibility.
Responsibilities
- Set up, move, maintain, repair, and de-install systems.
- Analyze and manage data logs to troubleshoot and resolve issues.
- Work independently and lead the RSE Service Team in technical and non-technical activities related to keeping the fleet of engineering robotic systems functional and available.
- Execute team tasks, including documentation and metrics.
- Apply engineering methods and sound documentation processes, including documentation through ECO processes, to provide safe, robust, and reliable service solutions.
- Participate in process improvement discussions to increase team efficiency and effectiveness.
- Pursue ongoing learning and training to expand service knowledge of the robotics systems.
- Work safely in a manufacturing environment and comply with safety and hazard requirements.
- Provide senior management with reports and updates on status and strategic goals.
- Coordinate with Systems Engineering, Product Support Engineers, Quality, and other cross-functional teams to improve system uptime and Mean-Time-To-Repair (MTTR).
- Recommend hardware and peripheral equipment that meets customer requirements.
- Demonstrate setup and adjustment of complex equipment to potential users or operators.
- Coach more junior colleagues in techniques, processes, and responsibilities.
- Communicate business-related issues and opportunities to the next management level.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
