Robotics Solutions Engineer - Field Service

Johnson & Johnson Innovative Medicine • Orlando, FL

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About The Position

Johnson & Johnson MedTech is hiring a Robotics Solutions Engineer (RSE), Field Service, for the Orlando, Florida area. This individual-contributor role supports robotic medical systems in hospital and manufacturing environments. With general direction, the engineer performs system setup, installation support, maintenance, troubleshooting, repair, movement, upgrades, and de-installation to help maintain system availability, service quality, and a positive customer experience.

The role provides hands-on technical service for robotic systems and associated equipment. The engineer completes planned and unplanned service activities according to released procedures, quality-system requirements, and safety standards, and develops technical proficiency through training, field experience, and collaboration with experienced RSEs and cross-functional teams.

The position involves approximately 80% local or regional travel and up to 20% domestic travel as needed. Flexible scheduling may include early mornings, evenings, weekends, on-call coverage, extended workdays, and holiday support based on customer and business needs. The role is overtime eligible.

Requirements

• Associate’s degree in a related technical field, or an equivalent combination of education, military technical training, and relevant hands-on experience.
• 2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting.
• Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance.
• Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations.
• Strong troubleshooting and problem-solving skills, including collecting data, interpreting system information, identifying likely causes, and completing corrective actions within the scope of training.
• Strong customer-service skills and the ability to communicate professionally with hospital personnel, technical teams, and internal partners.
• Effective written and verbal communication skills, including proficiency in speaking and writing English.
• Ability to organize and prioritize planned and unplanned work while maintaining accurate and timely documentation.
• Ability to work independently on qualified tasks and collaborate effectively in a team environment.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Basic understanding of parts, inventory, service tools, and calibrated-equipment controls.
• Ability to learn standard software and firmware upgrade processes, remote-support practices, and service-tool workflows.
• Valid driver’s license and ability to meet hospital credentialing requirements, where applicable.
• Ability to work in hospitals, operating-room support areas, customer sites, and manufacturing environments.
• Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage based on customer and business needs.
• Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods.
• Ability to safely lift up to 44 lbs. and move service equipment or system components using appropriate tools, training, and assistance.
• Ability to travel approximately 80% locally or regionally, with up to 20% domestic travel as needed.

Nice To Haves

• Experience using a CRM or service-management system, such as Microsoft Dynamics.

Responsibilities

• Perform system setup, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation for robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues using approved service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs in a timely and professional manner to support system reliability, uptime, and customer satisfaction.
• Complete inspections, field actions, software and firmware updates, service-tool validation activities, and other assigned service tasks according to released procedures.
• Escalate complex or unfamiliar technical issues and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and other cross-functional partners.
• Coordinate with hospital stakeholders on service visits, equipment access, site readiness, operating-room requirements, and safe equipment movement.
• Maintain complete and timely service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data.
• Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets in accordance with inventory and control requirements.
• Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and applicable Environmental, Health, and Safety requirements.
• Manage time and tasks to balance planned work, customer needs, documentation, and travel requirements.
• Participate in technical and product training and share relevant field knowledge with team members.
• Support continuous improvement by gathering service data, identifying recurring issues, and contributing recommendations to improve service effectiveness.
• Develop and maintain productive working relationships with customers, coworkers, and cross-functional partners.
• Communicate service status, risks, delays, and issues to appropriate support teams and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree