Sr. Reprographics Associate

RR Donnelley•Los Angeles, CA

3d•Onsite

About The Position

The Sr. Reprographics Associate provides daily back-office services for the client and teams, including reprographics (copy) and mail services in physical and digital environments. The role may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
Minimum of 3 years of office services experience.
Skilled in the use of mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the judgment to know when to escalate an issue to a supervisor.
Ability to work well in a team and interact effectively with people from diverse, multifunctional backgrounds.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.
Ability to lift up to 50 lbs. regularly.

Nice To Haves

Office services experience in a legal, banking, or large corporate environment.

Responsibilities

Use appropriate logs for all office services work and ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Follow procedures to run jobs in the proper order and meet contracted deadlines for accepting, completing, and delivering work.
Communicate with a supervisor or client about job or deadline issues.
Troubleshoot basic equipment problems.
Prioritize workflow and perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, by phone, and electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.
May train new Office Services Associates.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.