Reprographics Associate

RR Donnelley • New York, NY

4d • Onsite

About The Position

The Reprographics Associate delivers reprographics, print production, and mail services for client and internal teams. Work includes copying, binding, finishing, document preparation, and managing physical and digital mail. The role is primarily focused on print and mail services, with occasional support for hospitality and other workplace services to maintain an excellent client experience. The position is full-time and permanent, fully onsite in Midtown Manhattan, New York, and follows a 40-hour Monday-to-Friday schedule from 3 p.m. to midnight, with a one-hour break. Reprographics and mailroom experience is strongly preferred, though training may be provided to candidates who demonstrate aptitude and willingness to learn.

Requirements

• High school diploma or equivalent.
• At least one year of reprographics experience; experience in a legal, banking, or large corporate environment is preferred.
• Skill using mail, phone, email, digital reprographics, and mail equipment.
• Familiarity with general back-office procedures.
• Customer service skills and the ability to create, maintain, and enhance customer relationships.
• Good written and verbal communication, including professional telephone and email etiquette.
• Attention to detail and good organizational skills.
• Ability to meet deadlines and complete projects in a timely manner.
• Ability to make independent decisions that conform to business needs and policy.
• Problem-solving skills and judgment about when to escalate issues to a supervisor.
• Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
• Ability to work in a fast-paced environment with a self-motivated, positive, can-do attitude.
• Ability to lift up to 50 pounds regularly.
• Flexibility to support hospitality services when required.

Nice To Haves

• Experience using ENGAGE, Adobe Acrobat, and other Adobe Creative Cloud applications.
• Reprographics and mailroom experience.
• Experience in a legal, banking, or large corporate environment.

Responsibilities

• Provide reprographics, print production, and mail services, including copying, binding, finishing, document preparation, and handling physical and digital mail.
• Work in office services, primarily reprographics, mail, and intake functions, following established procedures.
• Use appropriate logs for office services work and ensure job tickets are properly completed before beginning work.
• Run jobs in the proper order and meet contracted deadlines for accepting, completing, and delivering work.
• Communicate with supervisors or clients about job or deadline issues.
• Troubleshoot basic equipment problems and place service calls when needed.
• Perform quality assurance on personal work and the work of others.
• Load machines with paper, toner, and other supplies, and use equipment and supplies cost-efficiently.
• Answer telephone calls and emails and interact with clients in person, by phone, and electronically.
• Support hospitality services when required.
• Adhere to Williams Lea and client-site policies.
• Handle sensitive and confidential documents and information appropriately.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED