Reprographics Associate

RR Donnelley•New York, NY

2d•$18 - $24•Onsite

About The Position

The Reprographics Associate provides workplace support and service to clients and employees. The role manages office services requests, performs reprographics and print production, supports conference room and meeting set-ups, and helps keep daily office operations running smoothly. The position is fully onsite in Midtown Manhattan, New York, and is scheduled for 40 hours per week: Sunday 12 p.m.–8 p.m. and Monday–Thursday 1:30 p.m.–10 p.m. The successful candidate is organized, comfortable with technology, customer-focused, and able to work in a fast-paced professional environment with substantial client interaction. The role requires strong communication and attention to detail, the ability to prioritize competing requests, and experience with office operations, conference room coordination, and print production. The position requires lifting and moving office materials weighing up to 50 pounds as needed.

Requirements

High school diploma or equivalent.
At least one year of experience in office services, reprographics, print production, reception, or another customer-facing corporate office environment.
Experience supporting conference room, meeting, or event set-up activities.
Strong customer service and client engagement skills, including the ability to build positive working relationships across organizational levels.
Excellent verbal and written communication skills and a professional, polished demeanor.
Strong computer proficiency and ability to learn new technology, systems, and workflows quickly.
Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a high-volume environment.
Ability to troubleshoot basic office equipment issues and escalate complex problems appropriately.
Strong attention to detail, organization, and problem-solving skills.
Ability to work independently and contribute positively within a team.
Ability to handle confidential information discreetly and professionally.
Self-motivated, customer-first approach and strong sense of ownership.
Ability to lift and move boxes, paper, and office service materials weighing up to 50 pounds as needed.

Nice To Haves

Previous print production experience, including copying, binding, document finishing, and operating multifunction print devices.
Experience with intake management systems or service request platforms.
Experience with ENGAGE.
Experience with Adobe Acrobat Pro or Adobe Creative Cloud applications.

Responsibilities

Serve as a primary contact for office services requests and provide professional customer support to clients and employees.
Manage incoming service requests through intake systems and established workflows, completing requests promptly and communicating throughout the process.
Perform copying, scanning, printing, binding, finishing, and document preparation, including high-volume print production.
Review job specifications and complete work accurately according to client requirements and deadlines.
Run jobs in the proper order, ensure job tickets are complete before starting, and use appropriate logs for office services work.
Communicate with a supervisor or client about job or deadline issues.
Coordinate conference room and meeting space set-ups and ensure rooms are ready and equipped for meetings, presentations, and client events.
Assist with hospitality, reception, facilities, mail, and other office services as business needs require.
Use digital tools and software platforms to manage requests, track workflow, and communicate status updates.
Conduct quality checks on completed work for accuracy, consistency, and compliance with service standards.
Communicate project status, priorities, and deadlines proactively with clients, management, and colleagues.
Troubleshoot basic printer, copier, and office equipment issues and coordinate service support when needed.
Maintain inventory of paper, toner, binding supplies, and other office services materials.
Prioritize multiple requests while maintaining accuracy and customer satisfaction in a fast-paced environment.
Handle sensitive and confidential information with discretion and professionalism.
Follow company and client site policies, procedures, and service standards, including Williams Lea policies.
Lift and move boxes, paper, and office service materials weighing up to 50 pounds as needed; load machines with paper, toner, and supplies.
Answer telephone calls and emails, place service calls when needed, and interact with clients in person, by phone, or electronically.
Use equipment and supplies cost-efficiently.