Senior Reprographics Associate

RR Donnelley•New York, NY

7d•$22 - $31•Onsite

About The Position

The Senior Reprographics Associate delivers customer service and leads employees while directing workflow for one or more service lines. The role may cover reprographics and mail services in physical and digital environments, as well as intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, other back-office services, and other Williams Lea service lines as needed. The position is scheduled Tuesday through Saturday or Sunday through Thursday, generally 3:00 p.m. to 12:00 a.m.; weekend shift hours are 9:00 a.m. to 6:00 p.m. The associate coordinates jobs and resources, supports the team with complex or high-volume work, maintains quality and efficient operations, and ensures compliance with policies and procedures. Additional duties may include conference-room setup, mail and messenger services, food and beverage services, reception coverage, phone-line management, visitor check-in, and support for large projects or immediate client requests. The role requires regularly lifting up to 50 pounds and adherence to Williams Lea and client-site policies. RRD provides medical, dental, and vision coverage; paid time off; disability and life insurance; a 401(k) with company match; parental leave; adoption assistance; tuition assistance; and employer and partner discounts. The stated compensation range is $21.97–$31.20 per hour.

Requirements

High school diploma or equivalent.
At least 3 years of office services experience, preferably in a legal, banking, or large corporate environment.
Experience leading employees in process and policy adherence and time and absence tracking.
Experience organizing workflow to meet multiple quickly occurring deadlines.
Intermediate computer skills, generally using Microsoft Office.
Familiarity with procedures, software, and equipment applicable to the service lines.
Excellent professional verbal and written communication skills and the ability to maintain effective working relationships with clients and team members.
Attention to detail, with emphasis on accuracy and quality.
Ability to handle sensitive or confidential documents and information.
Professional work ethic and demeanor, including composure during customer-service interactions.
Ability to make independent decisions and apply problem-solving skills in accordance with appropriate standards and procedures.
Ability to identify when a problem should be escalated to a supervisor.
Ability to interact effectively with people from diverse and multifunctional backgrounds in a fast-paced team environment.
Self-motivated, positive, can-do attitude.
Ability to regularly lift up to 50 pounds.

Responsibilities

Track time and absences for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
Communicate with direct reports, the manager, and the client about jobs and deadline issues.
Escalate operational problems or issues promptly to a supervisor or manager.
Address client concerns and resolve problems in accordance with policies and procedures.
Intake and interpret client requests, coordinate team workflow, prioritize jobs, and delegate duties.
Ensure the team provides outstanding client service and builds strong customer relationships.
Produce required reports on schedule.
Assist the team with large or complex jobs and high-volume requests or activities.
Conduct and oversee quality assurance to maintain efficient workflow and client satisfaction.
Monitor workflow to ensure jobs are completed efficiently, accurately, and within deadlines.
Assess incoming requests and select appropriate equipment and resources.
Ensure the team follows standard operating procedures.
Train new employees on policies and procedures.
Load copiers with paper and toner as needed.
Maintain required logs and reporting documentation.
Perform additional duties as requested, potentially including conference-room setup, mail and messenger services, food and beverage services, reception coverage, phone-line management, visitor check-in, and project support.
Adhere to Williams Lea and client-site policies and use equipment and supplies cost-effectively.