Reprographics Associate

RR Donnelley•Los Angeles, CA

7d•Onsite

About The Position

The Office Service Associate provides daily back-office services for clients and teams. Services include reprographics (copying), mail services, and intake functions in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, meets contracted deadlines, supports quality assurance, and provides responsive service to clients. The position requires regularly lifting up to 50 pounds and handling sensitive or confidential information.

Requirements

High school diploma or equivalent.
At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
Proficiency with mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and judgment about when to escalate issues to a supervisor.
Ability to work well in a team and interact effectively with people from diverse, multifunctional backgrounds.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.

Nice To Haves

Office services experience in a legal, banking, or large corporate environment.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order and follow established procedures.
Communicate with a supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, by phone, and electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
Lift up to 50 pounds on a regular basis.