Senior Reprographics Associate

RR Donnelley • New York, NY

7d • Onsite

About The Position

The Senior Reprographics Associate delivers exceptional customer service and leads employees and directs workflow for one or more service lines, including reprographics (copy) and mail services in physical and digital environments. Other possible service lines include intake, hospitality, facilities, audio/visual, reception, expense processing, accounts payable, and other back-office services.

The role coordinates incoming work, assigns and prioritizes tasks, monitors deadlines and quality, supports complex or high-volume jobs, and ensures that employees follow policies and standard operating procedures. It also includes training new employees, maintaining required logs and reports, addressing client concerns, and escalating operational issues when appropriate. Additional duties may include conference-room setup, mail and messenger services, food and beverage services, reception coverage, phone-line management, visitor check-in, and support for special projects.

The schedule is Tuesday through Saturday or Sunday through Thursday, 3:00 p.m. to 12:00 a.m.; the weekend shift is 9:00 a.m. to 6:00 p.m. The role requires regularly lifting up to 50 pounds and adhering to Williams Lea and client-site policies. The listed pay range is $21.97–$31.20 per hour. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• High school diploma or equivalent.
• At least 3 years of office services experience, preferably in a legal, banking, or large corporate environment.
• Experience leading employees in process and policy adherence, and time and absence tracking.
• Experience organizing workflow to meet multiple rapidly occurring deadlines.
• Intermediate computer skills, generally using Microsoft Office.
• Familiarity with procedures, software, and equipment applicable to the relevant service lines.
• Effective professional verbal and written communication skills and the ability to maintain working relationships with clients and team members.
• Attention to detail, accuracy, and quality.
• Ability to handle sensitive or confidential documents and information.
• Professional work ethic and demeanor, including composure during customer-service interactions.
• Ability to make independent decisions and use problem-solving skills in accordance with applicable standards and procedures.
• Ability to solve problems and recognize when to escalate them to a supervisor.
• Ability to work effectively with people from diverse and multifunctional backgrounds in a fast-paced team environment.
• Self-motivation and a positive, can-do attitude.
• Ability to lift up to 50 pounds regularly.

Responsibilities

• Track time and absences for direct reports, ensuring system accuracy and compliance with timekeeping policies and procedures.
• Communicate job or deadline issues with direct reports, the manager, and the client; immediately escalate operational problems to a supervisor or manager.
• Handle client concerns and work toward resolutions in accordance with policies and procedures.
• Interpret client requests, coordinate team workflow, prioritize jobs, and delegate duties to associates.
• Ensure the team provides outstanding service and builds strong client relationships.
• Produce required reports on schedule.
• Help complete large or complex jobs and high-volume requests.
• Conduct and oversee quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow so jobs are completed efficiently, accurately, and on time.
• Assess incoming requests and select appropriate equipment and resources.
• Ensure the team follows standard operating procedures and train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain required logs and reporting documentation.
• Perform additional requested duties, which may include conference-room setup, mail and messenger services, food and beverage services, reception coverage, phone-line management, visitor check-in, and project support.
• Adhere to Williams Lea and client-site policies and use equipment and supplies cost-effectively.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED