Reprographics Associate

RR Donnelley • New York, NY

1d • Onsite

About The Position

The Reprographics Associate provides workplace support and service to clients and employees. The role manages incoming office service requests; delivers reprographics and print production services; supports conference room and meeting set-ups; and helps keep daily office operations running smoothly. The position requires customer interaction in a fast-paced professional environment and work across reprographics, hospitality, reception, facilities, mail, and other office services as business needs require.

This is a fully onsite position in Midtown Manhattan, New York, NY. The schedule is 40 hours per week: Sunday 12 p.m.–8 p.m. and Monday–Thursday 1:30 p.m.–10 p.m. The role involves handling confidential information and may require lifting and moving boxes, paper, and office service materials weighing up to 50 pounds.

Requirements

• High school diploma or equivalent.
• At least one year of experience in office services, reprographics, print production, reception, or another customer-facing corporate office environment.
• Experience supporting conference room, meeting, or event set-up activities.
• Strong customer service and client engagement skills, with the ability to build positive working relationships across organizational levels.
• Excellent verbal and written communication skills and a professional demeanor.
• Strong computer proficiency and ability to learn new technology, systems, and workflows quickly.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a high-volume environment.
• Ability to troubleshoot basic office equipment issues and escalate complex problems appropriately.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to work independently and contribute positively as part of a team.
• Ability to handle confidential information with discretion and professionalism.
• Self-motivation, a positive customer-first approach, and a strong sense of ownership.

Nice To Haves

• Previous print production experience, including copying, binding, document finishing, and operating multifunction print devices.
• Experience with intake management systems or service request platforms.
• Experience with ENGAGE.
• Experience with Adobe Acrobat Pro or Adobe Creative Cloud applications.

Responsibilities

• Serve as a primary point of contact for office services requests and provide professional customer support to clients and employees.
• Manage and process incoming requests through intake systems and established workflows, ensuring timely completion and status communication.
• Perform reprographics and print production tasks, including high-volume copying, scanning, printing, binding, finishing, and document preparation.
• Review job specifications and complete requests accurately, in the proper order, and according to client requirements and deadlines.
• Ensure job tickets are completed before work begins and use appropriate logs for office services work.
• Communicate job or deadline issues to a supervisor or client.
• Coordinate and support conference room and meeting space set-ups for meetings, presentations, and client events.
• Assist with hospitality, reception, facilities, mail, and other office services functions as business needs require.
• Use digital tools and software platforms to manage requests, track workflow, and communicate status updates.
• Conduct quality checks on completed work for accuracy, consistency, and adherence to service standards.
• Communicate project status, priorities, and deadlines proactively with clients, management, and colleagues.
• Troubleshoot basic printer, copier, and office equipment issues and coordinate service support when needed.
• Maintain inventory of paper, toner, binding supplies, and other office services materials.
• Prioritize multiple requests while maintaining accuracy and customer satisfaction.
• Handle sensitive and confidential information with discretion and professionalism.
• Follow company and client site policies, procedures, and service standards, including Williams Lea policies.
• Load machines with paper, toner, and other supplies; answer telephone calls and emails; and place service calls when needed.
• Interact with clients in person, by telephone, and electronically.
• Use equipment and supplies in a cost-efficient manner.
• Lift and move boxes, paper, and office service materials weighing up to 50 pounds as needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED