Reprographics Associate
About The Position
The Reprographics Associate delivers reprographics, print production, and mail services for client and internal teams. Duties include copying, binding, finishing, document preparation, and handling physical and digital mail. The role is primarily focused on print and mail services, with occasional support for hospitality and other workplace services to help maintain an excellent client experience. This position is fully onsite in Midtown Manhattan, New York, and is a permanent, full-time role scheduled for 40 hours per week, Monday through Friday, from 3 p.m. to midnight, with a one-hour break.
Requirements
- High school diploma or equivalent.
- At least one year of reprographics experience, preferably in a legal, banking, or large corporate environment.
- Skill using mail, phone, email, digital reprographics, and mail equipment.
- Familiarity with general back-office procedures to meet and maintain client satisfaction.
- Proven customer service skills and the ability to create, maintain, and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail and good organizational skills.
- Ability to meet deadlines and complete projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions that conform to business needs and policy.
- Good problem-solving skills and judgment about when to escalate issues to a supervisor.
- Ability to work well in a team and interact effectively with people from diverse backgrounds and functions.
- Ability to work in a fast-paced environment and maintain a self-motivated, positive attitude.
- Ability to lift up to 50 pounds regularly.
Nice To Haves
- Experience using ENGAGE, Adobe Acrobat, and other Adobe Creative Cloud applications.
- Reprographics and mailroom experience.
Responsibilities
- Provide client-facing service and support hospitality services when required.
- Use appropriate logs for office services work and ensure job tickets are properly completed before beginning work.
- Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
- Run jobs in the proper order and meet deadlines for accepting, completing, and delivering work.
- Communicate job or deadline issues to a supervisor or client.
- Troubleshoot basic equipment problems.
- Prioritize workflow and perform quality assurance on personal work and the work of others.
- Load machines with paper, toner, and other supplies.
- Answer telephone calls and emails, and place service calls when needed.
- Interact with clients in person, by phone, and electronically.
- Follow Williams Lea and client site policies.
- Use equipment and supplies cost-effectively.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverage
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer and partner discounts
- Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
