Sr. Reprographics Associate

RR Donnelley•Los Angeles, CA

4d•$19 - $26•Onsite

About The Position

The Sr. Reprographics Associate provides daily back-office services for the client and teams, primarily in reprographics, mail, and intake functions across physical and digital environments. The role may also support hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. Work is performed according to established procedures, with responsibility for meeting contracted deadlines, maintaining quality, and providing effective customer service.

Requirements

High school diploma or equivalent.
At least 3 years of office services experience.
Skilled in using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the judgment to know when to escalate issues to a supervisor.
Ability to work well in a team and interact effectively with people from diverse backgrounds and multiple functions.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.
Ability to lift up to 50 lbs. on a regular basis.

Nice To Haves

Office services experience in a legal, banking, or large corporate environment.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Run jobs in the proper order by following procedures.
Communicate with the supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, and electronically.
Follow Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
May train new Office Services Associates.