Reprographics Workflow Coordinator

RR Donnelley • New York, NY

2d • $21 - $29 • Onsite

About The Position

The evening shift Reprographics Workflow Coordinator manages and executes print production, reprographics, copy, and office services operations within a global law firm. The role supervises one print production operator while independently managing workflow, prioritizing projects, and ensuring print and document production requests are completed accurately, efficiently, and on time. It is a highly visible, client-facing position requiring autonomous work, strong client relationships, and adaptability to changing office services and hospitality support needs.

The position is fully onsite in Midtown Manhattan, New York, NY, and works 40 hours per week, Monday through Friday, from 1 p.m. to 10 p.m., with a one-hour lunch break. The hourly pay range is $20.53–$28.70. RRD offers medical, dental, and vision coverage, paid time off, disability and life insurance, a 401(k) with company match, parental leave, adoption assistance, tuition assistance, and employer/partner discounts. Employment offers are contingent on successful pre-employment background and drug screens.

Requirements

• High school diploma or equivalent.
• At least 1–3 years of supervisory experience in print production, reprographics, and copy services in a corporate, legal, financial services, or professional services environment.
• Strong hands-on experience operating production print and reprographics equipment.
• Ability to independently manage workflow, prioritize competing requests, and meet tight deadlines with minimal supervision.
• Experience handling high-volume print, copy, scanning, binding, finishing, and document production projects.
• Ability to accurately estimate production times, manage client expectations, and negotiate deadlines when required.
• Experience in a white-glove service environment supporting attorneys, partners, executives, or other high-profile professional services clients.
• Strong business communication skills, including professional written correspondence and confident communication with senior stakeholders.
• Ability to balance independent decision-making with effective delegation and team oversight.
• Professional appearance, polished business communication, and a concierge-style service mindset suited to a highly visible legal environment.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle confidential and sensitive information.
• Problem-solving ability and sound decision-making skills.
• Intermediate computer skills and proficiency in Microsoft Office.
• Self-motivated, dependable, and able to work independently as the sole onsite resource.

Nice To Haves

• Experience coordinating services across multiple locations, teams, or production centers.
• Experience supporting legal, financial, consulting, or other professional services environments.
• Experience working in a standalone onsite print center or independently managed office services operation.
• Familiarity with mail services, shipping and receiving, and meeting support services.
• Previous exposure to hospitality or workplace services functions.

Responsibilities

• Independently manage daily print, copy, reprographics, mail services, and document production operations as the sole supervisory print production professional.
• Coordinate and execute high-volume and complex print production requests, ensuring accuracy, quality, and timely delivery.
• Assess incoming requests and select effective production methods, equipment, and resources.
• Monitor the shared print and mail services inbox, evaluate requests and project scope, and estimate turnaround times based on complexity, document size, and production needs.
• Set realistic timelines, communicate estimated completion times, and negotiate alternative deadlines when needed to maintain quality and service standards.
• Coordinate work across onsite and offsite production resources, using secondary production teams during high-volume periods while retaining ownership of client deliverables.
• Delegate assignments, monitor progress, and guide team members to ensure accurate, timely completion.
• Support operations across multiple office locations and coordinate delivery, review, and quality assurance of completed work with client stakeholders.
• Plan end-of-day workflow by identifying outstanding requests, setting priorities for the following business day, and ensuring operational readiness before closing.
• Communicate with clients throughout production, provide status updates, manage expectations, and resolve service issues professionally.
• Build trusted relationships with legal professionals and business stakeholders while maintaining appropriate professional boundaries.
• Assess workload capacity and make decisions about prioritization, resource allocation, and escalation of time-sensitive requests.
• Monitor and prioritize multiple projects and competing deadlines.
• Conduct quality assurance reviews to ensure deliverables meet client expectations and established standards.
• Read, interpret, and fulfill requests received by email, phone, service tickets, and in-person interactions.
• Maintain production equipment by replenishing paper, toner, and supplies and coordinating service support as needed.
• Maintain required logs, operational reports, and workflow documentation, and produce reports on schedule.
• Communicate proactively with clients and management about project status, priorities, deadlines, and potential issues.
• Support office services functions as needed, including reception, copy, reprographics, print, scanning, food and beverage, and mail services.
• Resolve issues independently using sound judgment and escalate concerns appropriately.
• Follow Williams Lea and client-site policies, procedures, and service standards.
• Use equipment, materials, and supplies cost-effectively and efficiently.
• Lift and move paper, boxes, and production materials weighing up to 50 pounds as required.
• Train new employees on policies and procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts
• Depending on the role, compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED