Sr. Program Manager

SHI International•Somerset, NJ

20d•Hybrid

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. The Sr. Program Manager will design, implement, and manage IT programs that support organizational goals, promoting best practices and acting as a change agent. This role involves leading initiatives for project delivery and process optimization, serving as the primary contact for project escalation, and developing communication strategies to align stakeholders. The manager will measure and analyze program processes for improvement, mentor team members, ensure integration with strategic initiatives, and collaborate with peer teams to incorporate best practices into IT programs. This position is required to report to the Somerset, NJ office location on a hybrid basis.

Requirements

Completed Bachelor’s Degree or relevant work experience required
7+ years of experience in Information Technology
7+ years of experience in a project or program manager role
Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Expert
Experience in various project management frameworks such as Agile, Waterfall, and Scrum to effectively plan, execute, and close projects. - Expert
The ability to manage, drive, and adapt to organizational change while maintaining team morale and productivity. - Expert
Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Expert

Nice To Haves

Ability to travel to SHI, Partner, and Customer Events
Ability to travel 10%

Responsibilities

Design, implement, and manage IT programs to support organizational goals across departments.
Promote the adoption of best practices and act as a change agent within the organization.
Lead initiatives related to IT project delivery, resource management, and process optimization.
Serve as the primary contact for project escalation, resolving complex project delivery issues.
Develop communication strategies to align stakeholders with program objectives and practices.
Measure and analyze program processes to identify and implement improvement solutions.
Mentor program team members, fostering continuous improvement and professional development.
Ensure integration with strategic initiatives like digital transformation and cybersecurity.
Implement and maintain a program improvement plan with performance metrics.
Collaborate with peer teams to incorporate best practices into Managed Services programs.