Sr. Product Manager

Cinemark•Plano, TX

About The Position

Cinemark is seeking a customer-obsessed, data-driven Senior Product Manager to shape digital experiences across Cinemark.com and its mobile applications. The role owns key customer journeys involving digital content, ticket purchasing, and the broader purchase experience, helping moviegoers discover movies, make informed decisions, and purchase tickets and concessions.

Requirements

Bachelor’s degree or equivalent work experience.
6+ years of experience in product management, product ownership, digital product leadership, or an equivalent role in a software or technology-enabled environment.
4+ years managing digital products, including websites, mobile applications, or other eCommerce experiences.
Demonstrated experience creating product strategy, defining measurable outcomes, and translating strategy into prioritized roadmaps.
Demonstrated experience conducting customer or stakeholder discovery and using evidence to validate problems, assumptions, and opportunities.
Strong business judgment and ability to make prioritization and investment tradeoffs with incomplete information.
Ability to use qualitative and quantitative data to assess customer behavior, product performance, adoption, and business impact.
Strong facilitation, communication, and executive-level storytelling skills.
Experience leading cross-functional partnerships across Product, Engineering, Design, Analytics, Operations, and business stakeholders.
Strong experience working in Agile product development and using modern software delivery practices.
General understanding of modern application architecture and technology infrastructure concepts.
Strong organizational skills and ability to manage multiple initiatives simultaneously.

Nice To Haves

Experience with consumer-focused digital products in retail, entertainment, hospitality, travel, and/or ticketing industries.
Experience with customer loyalty programs and personalization platforms.
Experience leveraging AI-enabled tools and technologies to improve product effectiveness and team productivity.
Familiarity with A/B testing, experimentation platforms, customer journey mapping, and product analytics tools.

Responsibilities

Own outcomes for the assigned product area, including adoption, growth, customer value, and business value.
Establish product strategy and direction that support company priorities.
Maintain ongoing customer and stakeholder discovery to validate problems, assumptions, and opportunities.
Lead alignment and decision-making across Product, Engineering, Design, Analytics, Operations, and business partners.
Own the end-to-end product lifecycle, including requirements, development and testing partnership, and launch readiness.
Build and maintain product vision and strategy for the assigned business or customer area.
Identify customer, business, operational, and technology-enabled opportunities; translate company goals into measurable outcomes and roadmaps.
Lead customer and business discovery using observation, research, data, and feedback; define problems using firsthand evidence.
Validate value, usability, feasibility, and viability risks before significant development investment; use experiments, prototypes, pilots, and other learning methods to reduce uncertainty.
Develop and maintain understanding of Cinemark’s business, customers, industry trends, and competitive landscape to identify opportunities and inform strategy.
Own and prioritize the product backlog and roadmap, balancing customer and business needs, technical constraints, strategic priorities, risks, and expected value.
Maintain transparency about priorities, decisions, assumptions, dependencies, and changes in direction.
Create product requirements, user stories, acceptance criteria, workflows, and supporting documentation.
Guide design direction with an end-user and customer mindset, and partner with Product peers to connect roadmap outcomes to executable team backlogs.
Support timely delivery decisions when evidence, scope, risk, or constraints require tradeoffs.
Define measurable outcomes and success indicators before delivery decisions; monitor analytics, adoption, funnel performance, retention, operational measures, feedback, and experiment results.
Evaluate launched capabilities against intended results and drive iteration, optimization, or changes in direction when results miss expectations.
Communicate product performance, insights, decisions, and recommended next steps to leadership and stakeholders.
Collaborate with business leaders and cross-functional partners to align priorities, communicate progress, and share ownership of outcomes.
Influence decisions and gain alignment across stakeholder groups without direct authority; advise on digital commerce experiences, customer behavior, and product best practices.
Champion agile product management, customer-centric thinking, and continuous improvement.