Sr Product Manager- Payments

Lowe's Companies, Inc.•Charlotte, NC

About The Position

The Sr Product Manager owns the vision, strategy, roadmap, and feature definition for large cross-functional or highly complex products. The role plans and manages products and features through the product development process, manages product backlogs for a product group, prioritizes work, makes product decisions based on customer and stakeholder needs, and independently identifies and manages projects. The position manages multiple product designs and partners with the business to understand pain points and develop go-to-market strategy. As Senior Product Manager, Payments, this role drives the strategy, roadmap, and execution of capabilities for reliable, secure, and seamless payment authorization across Lowe’s store and digital experiences. It partners with engineering, business stakeholders, and external payment providers to improve authorization performance, reduce payment friction, and strengthen platform resilience. The role balances payment customer experience, fraud risk, and operational reliability while translating complex payment challenges into measurable product outcomes.

Requirements

Bachelor’s degree in business, marketing, engineering, communications, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in two or more of the following: project management, product management, business analysis, program management, experimentation, or product marketing.
Three years of experience in product and/or experience management.
Experience in an agile software environment and strong writing ability.
Experience working cross-functionally in a large organization with senior leadership.
Experience working closely with senior leadership.
Experience translating data into quantifiable actions or deliverables.

Nice To Haves

Experience owning products or platforms supporting payments in high-volume retail, e-commerce, banking, or payment-processing environments, including card-present and card-not-present transactions.
Strong understanding of the payments ecosystem, including payment gateways, processors, acquirers, card networks, and issuers.
Experience leading complex payment integrations or platform modernization initiatives, including migration planning, launch readiness, and coordination with external payment partners.
Experience defining product requirements for payment APIs, processor integrations, and transaction routing.
Familiarity with network tokenization, digital wallets, stored credentials, and the payment transaction lifecycle, including authorizations, captures, reversals, and refunds.
Master’s degree in business administration or a related advanced degree.

Responsibilities

Drive product vision and direction, finalize a path focused on product value and objectives and key results (OKRs), and lead execution through proactive cross-functional collaboration.
Work through ambiguity to build product OKRs that support portfolio and organizational OKRs and align with business partners.
Work with product managers and business leaders to assess trade-offs and prioritize features in line with product vision; establish feature-design trade-offs to support adoption.
Define customer and user experiences with domain-level product impact, and identify opportunities based on competitive trends.
Lead agile ceremonies, clarify expectations for the team, and support continuous learning and improvement by the scrum team.
Engage teams to ensure products are usable, viable, and feasible; prioritize work and communicate delivery of user value against the roadmap.
Build product advocacy and influence among the product team, business partners, and directors.
Serve as a product expert, influence the direction of a well-defined product, and align partner work to achieve product value.
Participate in product marketing and contribute to strategies for product understanding and product-market fit.
Own and drive product plans for a defined product scope and use data to build alignment.
Define analytics objectives and data needs independently or with business partners, and use product analytics and insights.
Define key product metrics and monitor product health and business impact; partner with engineering to implement data tracking and monitoring.
Drive payment capabilities and initiatives that improve authorization performance, reduce payment friction, and strengthen platform resilience across store and digital experiences.