CashPro Payments Product Manager

Bank of America • Chicago, IL

21h • $125,000 - $154,600 • Onsite

About The Position

Bank of America Global Payments Solutions is seeking an experienced, intellectually curious and highly motivated CashPro Payments Product Manager, Vice President to shape and deliver the next generation of digital payment capabilities. CashPro is the bank’s digital banking platform for corporate and institutional clients, providing access to payments, liquidity, reporting and other treasury capabilities. CashPro Payments enables clients to initiate and manage payments across geographies, payment types and digital experiences as client expectations, industry standards and the global payments landscape evolve.

The Product Manager takes a holistic, end-to-end view of payments, spanning client initiation, digital experiences and connectivity, processing, clearing, operations and servicing. The role combines detailed understanding of payment flows, formats, requirements and operational processes with the ability to develop product strategies and communicate complex issues clearly to senior leaders. It works across a highly matrixed organization and balances client needs, business priorities, market developments, risk, operations and technology requirements.

The position is based at the listed Bank of America locations in Chicago, Illinois, or New York, New York. Bank of America describes its approach as an in-office culture with role-specific flexibility. The role is first shift, 40 hours per week, and is benefits eligible. The annual salary range is $125,000 to $154,600, with offers determined by experience, education and skill set. The position is eligible to participate in an annual discretionary incentive plan.

Requirements

• 10–15 years of relevant professional experience, with significant experience in product management, product development, payments, transaction banking, treasury services, digital financial services or a related discipline.
• Demonstrated success leading complex, high-visibility, cross-functional initiatives from strategy and concept through delivery, commercialization and ongoing product management.
• Strong ownership and a consistent track record of driving initiatives through to completion.
• Strong understanding of end-to-end product management, including strategy, requirements, roadmap prioritization, solution development, implementation, launch and ongoing product management.
• Experience working across functions such as Technology, Sales, Implementation, Operations, Servicing, Risk and Communications to deliver client-facing capabilities.
• Ability to succeed in a fast-paced, highly matrixed and globally distributed environment while adapting to changing priorities.
• Ability to act independently and drive execution, using sound judgment about when broader stakeholder alignment and consensus are needed.
• Strong critical-thinking and problem-solving skills, including asking probing questions, challenging assumptions, identifying dependencies and connecting disparate issues.
• Ability to work through detail and complexity while distilling issues for senior management and developing practical paths forward.
• Strong systems-thinking capabilities and ability to anticipate upstream and downstream impacts across technology, operations, client experience and the wider product ecosystem.
• Excellent written and verbal communication skills, including the ability to synthesize multiple inputs into a cohesive story, recommendation or decision framework.
• Strong presentation and public-speaking skills and ability to communicate credibly with clients, senior executives, Sales partners, technologists and operational stakeholders.
• Demonstrated ability to influence and drive outcomes without direct authority across complex organizational boundaries.
• Intellectual curiosity, confidence and motivation to learn, improve continuously and constructively challenge the status quo.
• Ability and willingness to develop subject-matter expertise and stay engaged in the details needed to achieve successful outcomes.

Nice To Haves

• Strong knowledge of global payments, including ACH, wire and high-value payments, cross-border payments, real-time or instant payments and emerging payment capabilities.
• Experience with corporate digital banking experiences and connectivity, including online banking, host-to-host or file-based connectivity, and APIs.
• Knowledge of ISO 20022 and payment messaging standards and their implications for payment initiation, processing, status and reporting.
• Experience with corporate payment file formats and connectivity standards, including XML and other ERP/TMS-to-bank integration models.
• Understanding of the corporate treasury technology ecosystem, including interactions among ERP platforms, Treasury Management Systems, payment hubs and banks across end-to-end payment flows.
• Experience translating regulatory, clearing-system, network or industry mandates into client-facing product and digital-experience capabilities.
• Understanding of API-based payment initiation, reporting and digital banking services, including the evolving roles of APIs and traditional file-based connectivity.
• Global experience or demonstrated understanding of differences in payment practices, clearing infrastructures, regulations and client requirements across markets and regions.
• Strong knowledge of Treasury Management and the needs of large corporate and institutional clients.
• Experience engaging directly with clients and translating voice-of-client feedback into product strategy, requirements and roadmap priorities.
• Familiarity with Agile product-development methodologies and tools for managing complex product and technology roadmaps.
• Strong market awareness and interest in competitive intelligence, fintech developments and emerging payments technologies.
• Familiarity with artificial intelligence and automation, and intellectual curiosity about their potential impact on treasury, payments and client experience.
• Experience developing business cases, product strategies, roadmaps, executive presentations and client communications.
• Ability to analyze data and establish meaningful measures of product performance, adoption and success.

Responsibilities

• Lead complex payment initiatives from strategy through execution, implementation and commercialization, and maintain accountability for progress through completion.
• Manage digital payment capabilities end to end, balancing client needs, business priorities, market developments, risk, operations and technology requirements.
• Develop knowledge of global payment types, digital experiences and connectivity models, and assess their effects on the full client and payment lifecycle.
• Maintain a 360-degree view of product delivery and anticipate dependencies and readiness needs across Product, Technology, Sales, Implementation, Operations, Servicing, Risk, Communications and other stakeholders.
• Partner globally to define payment solutions, negotiate and document scope and requirements, identify dependencies, ask critical questions and drive decisions.
• Lead product responses to regulatory, clearing-system, network and industry mandates, translating changes into client, digital experience, processing and operational requirements.
• Partner with Technology to provide business and product context, develop scalable solutions and challenge assumptions, requirements and proposed approaches.
• Translate complex underlying issues into clear implications, options and decision points for senior management.
• Consider upstream and downstream impacts across platforms, processes, clients and stakeholders when developing products and features.
• Identify barriers, risks and unresolved dependencies, convene relevant stakeholders and drive issues toward resolution.
• Improve operational excellence and client experience by considering implementation, support, servicing, communications and adoption alongside product development.
• Develop and communicate product strategies, business cases, roadmap priorities, client communications and executive presentations.
• Represent CashPro Payments with clients and internal and external stakeholders, adapting communication to the audience.
• Monitor payment and technology developments, including ISO 20022, real-time payments, APIs, evolving connectivity models, automation and artificial intelligence, and assess their implications for clients and the roadmap.
• Contribute to a culture of risk management, intellectual curiosity, constructive challenge and accountability.
• Support teammate development by sharing knowledge, encouraging critical thinking and helping others address complex product and payments challenges.

Benefits

• Benefits eligible; the company provides industry-leading benefits, paid time off, and resources and support for employees.
• Eligible to participate in the annual discretionary incentive plan; awards are based on individual performance and behaviors, line-of-business or group performance and contributions, and the overall success of the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed