Product Manager - B2B Payments

Mastercard•New York, NY

7d•$156,000 - $265,000

About The Position

As a Product Manager on Mastercard’s SME team, you will help empower Small Businesses and Lower Mid-Market (LMM) businesses. You will partner with the Director and SME leadership to shape product strategy, and own the ideation, research, and creation of enabling capabilities that increase product usage and spend. You will help bring those capabilities to market globally, working with cross-functional teams to develop and enhance tools that support business growth and efficiency.

Requirements

5–7 years of product management experience, with a proven track record of building, launching, and scaling successful SaaS-based financial products and solutions.
Deep understanding of B2B commercial payments, including accounts payable, accounts receivable, and virtual cards.
Strong ability to empathize with customer needs and develop customer-centric products.
Experience working with third-party vendors and technology partners.
Demonstrated ability to work effectively across cross-functional teams in fast-paced, growth-oriented environments.
Excellent research and analytical skills, including the ability to turn insights into actionable product improvements.
Proficiency with product management tools such as Aha, JIRA, Confluence, or similar.
Experience working with product development teams and participating in Agile/Scrum planning, elaboration, retrospectives, and similar ceremonies.
Experience partnering with technical project management teams to define and execute plans and closely track success metrics.

Nice To Haves

Experience with ERP systems, payment gateways, and payment automation solutions.
Focus on software solutions for small and/or medium businesses.

Responsibilities

Support the Director and stakeholders in shaping product strategy by providing insights and contributing to decision-making.
Own ideation, research, and development of enabling capabilities that increase business usage and revenue for Mastercard and its Distribution Partners.
Collaborate with internal stakeholders, including engineering, design, marketing, and legal, to deliver innovative, user-friendly products.
Use the Working Backwards method to decompose business requirements and customer experiences into features and functions that inform the product roadmap.
Partner with third-party service providers and technology vendors to ensure seamless integrations and add value to the platform.
Support go-to-market initiatives, including market research, product positioning, launch planning, and product operations.
Use data-driven insights to guide product development and improve customer experience.
Work with development teams to ensure timely, high-quality delivery of product features.
Design and conduct market research and competitive analysis to inform product decisions.
Develop and maintain product documentation, including user stories, use cases, and acceptance criteria.
Monitor and analyze product performance and use data to drive continuous improvement.
Communicate product progress and performance to stakeholders through regular updates.
Complete mandatory security training, follow Mastercard security policies, protect information confidentiality and integrity, and report suspected security violations or breaches.

Benefits

Insurance, including medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on hire date.
10 annual paid U.S. observed holidays.
401(k) with a company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Tuition reimbursement eligibility.
May be eligible for an annual bonus or commissions, depending on the role.