Sr. Partner Onboarding & Success Manager

Everlaw•Oakland, CA

12d•$183,000 - $231,000•Hybrid

About The Position

The Sr. Partner Onboarding & Success Manager builds and scales Everlaw’s partner enablement engine, guiding newly signed partners through an end-to-end readiness journey so they can transact and serve their customers independently. The role coordinates resources across Business Development, Solutions Architecture, Implementation, Support, and Account Management, while maintaining clear ownership boundaries across teams. The manager develops readiness tracks tailored to partner types such as resellers, managed service providers (MSPs), and service providers. These tracks cover technical setup, customer onboarding workflows, sales execution, and operational enablement. The role also advises partners on operational transactions, verifies their capabilities, establishes escalation paths through documented support systems, tracks milestones and friction points, and shares evidence-based feedback with internal product and process owners. This is a full-time, exempt position based in Everlaw’s Oakland, California office, with a hybrid schedule: in the office Monday, Wednesday, and Thursday, with the option to work from home Tuesday and Friday. The role reports within the Business Development team. The expected salary range is $183,000–$231,000, with eligibility for additional incentive pay or commission; the final offer depends on experience and skills and compensation may change.

Requirements

At least 8 years of experience in partner onboarding, technical customer success, implementation coordination, or partner success in B2B technology.
Experience guiding external organizations through complex software platforms and building their capability to use, support, and sell technical products.
Clear, practical communication skills, including the ability to explain technical workflows to users with varying levels of technical depth.
Ability to coordinate cross-functionally across internal teams such as Sales, Support, Solutions Engineering, and Product while maintaining clear boundaries and accountability.
Diagnostic problem-solving skills to determine whether partner blockers are technical, operational, commercial, or training-related and route them effectively.
Authorization to work in the United States; Everlaw is not sponsoring U.S. employment visas for this role.

Nice To Haves

Experience in legal technology, litigation support, investigations, or regulated B2B software environments.
Experience onboarding service providers, system integrators, MSPs, or reseller partners.
Experience designing partner readiness frameworks, milestone tracking, and transition criteria in platforms such as Salesforce or partner portals.

Responsibilities

Own the post-signature partner onboarding and readiness journey, coordinating with Business Development Account Directors, Implementation, Solutions Architecture, Support, and Account Managers while maintaining clear ownership boundaries.
Build structured readiness tracks tailored to partner types, covering technical setup, customer onboarding workflows, sales process execution, and operational enablement.
Guide partners through operational transaction steps, including setting up customer organizations and sub-organizations, ingesting data, submitting orders, and registering opportunities.
Advise partner teams, verify their operational capability, and establish clear escalation paths through Everlaw’s documented support systems.
Track onboarding milestones, partner capability demonstrations, and friction points; maintain documentation and handoff evidence for long-term account transitions.
Identify recurring operational or technical friction and provide structured feedback and evidence to internal product and process owners.

Benefits

Comprehensive medical, dental, and vision coverage.
Flexible Spending Accounts for health and dependent care expenses.
Membership to Modern Health for mental health and wellness support.
Paid parental leave.
Company-sponsored life and disability insurance.
Competitive equity grants.
401(k) plan with company matching of up to 4% of eligible annual compensation.
17 paid vacation days, 11 federal holidays, and paid sick leave.
Four additional paid company-wide days off per year (“Everlawlidays”).
Annual allocation for learning and development and relevant professional membership dues.
Hybrid work with regular work-from-home days and flexibility for life’s logistics.
Monthly home internet reimbursement and a stipend for desk setup.
Catered lunch each workday, snacks, and company-wide events in the offices.
Additional incentive pay or commission eligibility.