Sr. Partner Onboarding & Success Manager
About The Position
The Sr. Partner Onboarding & Success Manager builds and scales Everlaw’s partner enablement engine, turning newly signed partners into technically and operationally capable allies ready to transact and serve their customers. The role owns the end-to-end partner readiness journey rather than treating ramp-up as a single training event, coordinating resources across Business Development, Solutions Architecture, Implementation, and Support to establish long-term partner self-sufficiency. This full-time, exempt role is based in Everlaw’s Oakland, California office and follows a hybrid schedule: in the office Monday, Wednesday, and Thursday, with the option to work from home Tuesday and Friday. The expected salary range is $183,000–$231,000, with eligibility for additional incentive pay or commission. The final offer depends on experience and skills, and compensation may change. The role requires at least eight years of experience in partner onboarding, technical customer success, implementation coordination, or partner success in B2B technology. The successful candidate will be authorized to work in the United States; Everlaw is not sponsoring U.S. employment visas for this role.
Requirements
- At least 8 years of experience in partner onboarding, technical customer success, implementation coordination, or partner success in B2B technology.
- Experience guiding external organizations through complex software platforms and building their capability to use, support, and sell technical products.
- Clear, practical communication skills, including the ability to explain technical workflows to users with varying levels of technical depth.
- Ability to coordinate across internal teams such as Sales, Support, Solutions Engineering, and Product while maintaining clear boundaries and accountability.
- A diagnostic approach to problem-solving, including the ability to determine whether a partner blocker is technical, operational, commercial, or training-related and route it effectively.
- Authorization to work in the United States; Everlaw is not sponsoring U.S. employment visas for this role.
Nice To Haves
- Experience in legal technology, litigation support, investigations, or regulated B2B software environments.
- Experience onboarding service providers, system integrators, MSPs, or reseller partners.
- Experience designing partner readiness frameworks, milestone tracking, and transition criteria in platforms such as Salesforce or partner portals.
Responsibilities
- Own the post-signature partner onboarding and readiness journey, coordinating with BD Account Directors, Implementation, Solutions Architecture, Support, and Account Managers while maintaining clear ownership boundaries.
- Build structured readiness tracks tailored to partner types such as resellers, MSPs, and service providers, covering technical setup, customer onboarding workflows, sales process execution, and operational enablement.
- Guide partners through operational transaction steps, including setting up customer organizations and sub-organizations, ingesting data, submitting orders, and registering opportunities.
- Advise partner teams, verify their operational capability, and establish clear escalation paths through Everlaw’s documented support systems.
- Track onboarding milestones, partner capability demonstrations, and friction points; maintain documentation and handoff evidence for long-term account transitions.
- Identify recurring operational or technical partner friction and provide structured feedback and evidence to internal product and process owners.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible Spending Accounts for health and dependent care expenses.
- Membership to Modern Health for mental health and wellness.
- Paid parental leave.
- Company-sponsored life and disability insurance.
- Competitive equity grants.
- 401(k) plan with company matching of up to 4% of eligible annual compensation.
- 17 paid vacation days, 11 federal holidays, and paid sick leave.
- Four additional paid company-wide days off per year, called Everlawlidays.
- Annual allocation for learning and development and relevant professional membership dues.
- Hybrid work with regular work-from-home days and flexibility for life's logistics.
- Monthly home internet reimbursement and a stipend for desk setup.
- Catered lunch each workday, snacks, and company-wide events in the offices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
