Sr Operations Team Lead - Sanctions Screening Center of Excellence

Bank of America•Charlotte, NC

14d•Onsite

About The Position

At Bank of America, the Sr Operations Team Lead oversees the Operations team and ensures deadlines are met and tasks are executed and coordinated. The role identifies, analyzes, and resolves complex problems; ensures adherence to operations procedures; guides employees; handles exception requests; and refers more complex problems to a senior manager. It requires an understanding of foundational operations and familiarity with a specific product line. This role is responsible for Team Lead duties and directly manages on-site and off-site staffing without direct reports. It oversees team workload and progress, supports training and development, coordinates with other sites and regions to meet Sanctions Screening Center of Excellence (SSCOE) goals, and improves operational processes while maintaining internal, operational, and financial controls. The position is based in an in-office culture and follows a Monday–Friday, 9 a.m.–6 p.m. schedule, with overtime as required.

Requirements

At least 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts.
Analytical and detail-oriented, with motivation to succeed in a fast-paced environment.
Ability to prioritize, take initiative, and be flexible.
Good oral and written communication skills.
Ability to work under pressure, meet deadlines, and navigate change.
PC proficiency and excellent keyboarding/typing skills.
Ability to work independently and as part of a team.
Ability to manage risk-reward trade-offs and follow appropriate risk routines to achieve business outcomes; a strong risk framework and approach are required.
Knowledge of Excel, Word, and Outlook.

Nice To Haves

At least 1 year of leadership experience.
Experience in Global Banking & Markets business processes.
Ability to work across diverse viewpoints to determine an effective path forward.
Highly organized, action-oriented, and committed to achieving sustainable results.
Makes timely, fact-based decisions.
Communicates effectively in clear, concise, and simple language, both orally and in writing.
Commitment to continuous learning; challenges the status quo and can drive organizational change.
Intellectually curious and motivated to advance knowledge.
Team-oriented attitude, enthusiasm, and commitment.
Brings new ideas to teams to drive innovation and unique solutions.
Participates in and drives collaboration to advance tools, technology, and ways of working for an evolving client base.
Values diversity and its role in meeting the needs of clients and employees.

Responsibilities

Manage on-site and off-site staffing without direct reports.
Review operations procedures, implement changes, and ensure procedures are enforced and followed.
Guide staff, handle exception items or unusual situations, and refer more complex problems to a senior-level manager.
Monitor workflow and team progress and provide feedback to the manager and team.
Monitor escalations from Lines of Business and respond in a timely manner.
Coordinate with other sites and regions to meet daily SSCOE goals.
Train new hires and provide upskilling training to existing associates.
Keep existing training appropriately updated as the operating environment changes.
Participate in projects as required.
Resolve day-to-day problems and execute deliverables within the business unit.
Apply end-to-end process knowledge and ensure adherence to bank and regulatory policies and procedures when making decisions affecting operations and product lines.
Manage team workload and provide oversight and direction to the team.
Evaluate efficiencies, identify process improvement opportunities, and implement improvements.
Maintain internal, operational, and financial controls and operate within the business unit’s risk appetite.