Operations Manager- Sanctions Screening Center of Excellence

Bank of America•Richmond, VA

1d•$64,700 - $108,500•Onsite

About The Position

The Operations Manager leads the Sanctions Screening Center of Excellence, which reviews Bank of America customers and transactions for compliance with the bank’s Economic Sanctions Program. The role supports client-facing teams and clients by explaining the compliance program and helping improve the quality of customer and transaction data. The position leads day-to-day operations, including workforce planning, coaching, process and policy adherence, budget and expense oversight, forecasting, and reporting. It evaluates operational performance and identifies process improvements using data, metrics, and key performance indicators. The role also aligns employee goals with bank priorities and supports an inclusive, high-performing team. The schedule is Tuesday through Saturday, 8 a.m. to 5 p.m. EST, with additional hours as business needs dictate.

Requirements

At least 1 year of leadership experience.
At least 1 year of experience in Operations or Compliance.
Ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
Experience with Excel and other applications supporting large-scale data aggregation and management.
Strong attention to detail and problem-solving skills.
Strong collaboration and influencing skills.
Motivation to succeed in a fast-paced environment.
Ability to develop team members to maximize their potential.
Effective planning, time-management, and organizational skills.
Ability to work among diverse viewpoints to determine the best path forward.
Ability to participate in and drive collaborative efforts to advance tools, technology, and ways of working.
Ability to work additional hours outside the standard schedule as business needs dictate.

Nice To Haves

Sanctions experience.
Knowledge of economic sanctions program requirements and disposition of sanctions alerts, or extensive background with WTX and/or ACH.
Experience working with auditors and regulators.
Experience with Global Banking & Markets business processes.
Intermediate knowledge of SQL and/or Tableau.
Ability to manage risk-reward tradeoffs and follow appropriate risk routines.
Effective written and verbal communication using clear, concise, simple language.
Commitment to continuous learning, challenging the status quo, and driving change across the organization.
Ability to bring new ideas to teams to drive innovation and unique solutions.

Responsibilities

Lead the Sanctions Screening Center of Excellence, which reviews customers and transactions for compliance with Bank of America’s Economic Sanctions Program.
Support client-facing teams and clients by educating them about the compliance program and driving improvements in the quality of customer and transaction data.
Forecast and manage staffing levels and capacity, coach employees, and provide constructive feedback to drive operational excellence.
Apply end-to-end process knowledge and ensure adherence to bank and regulatory policies and procedures when making decisions that affect operations and product lines.
Develop and analyze procedures to improve unit or product-related activities.
Oversee budget and expense management, reporting, and forecasting for designated areas.
Evaluate efficiencies and identify opportunities to improve and grow processes, using data, metrics, and key performance indicators to measure effectiveness.
Align bank priorities and strategies with employee metrics and goals, and recognize, encourage, and improve team performance.
Promote inclusion, process knowledge, data-driven decisions, clear communication, risk identification and resolution, employee development, financial stewardship, talent growth, and effective team management.