Operations Analyst - Sanctions Screening Center of Excellence

Bank of America•Charlotte, NC

10d•Onsite

About The Position

The Operations Analyst supports the Sanctions Screening Center of Excellence (SSCoE), part of Global Payment Operations at Bank of America. SSCoE reviews customers and transactions across the bank to support compliance with the Economic Sanctions Program, serving eight lines of business and providing timely, accurate review of sanctions alerts across products. The team also supports client-facing teams and clients with compliance-program education and efforts to improve the quality of customer and transaction data. The role analyzes day-to-day business-unit issues, researches and resolves identified issues, and supports defined procedures, routine analytics, reporting, and exception processing. It performs OFAC alert investigations and transaction processing for domestic and international consumer, commercial, and wholesale businesses or service functions. The role works under moderate supervision in a production-driven, highly regulated environment with a focus on compliance, accuracy, and risk mitigation. It is based at the Villa Park Operations Center in Richmond, Virginia, and follows a Sunday–Thursday schedule on first shift, for 40 hours per week.

Requirements

At least 1 year of experience in financial services, operations, compliance, sanctions, or a related risk-management environment.
Experience working in a highly regulated, production-driven environment with a strong focus on compliance, accuracy, and risk mitigation.
Ability to remain focused in a repetitive environment.
Ability to navigate multiple systems while maintaining data integrity.
Analytical and detail-oriented, with the ability to make accurate and timely decisions.
Good oral and written communication skills.
PC proficiency and excellent keyboarding, typing, and data-entry skills.
Ability to work independently and as part of a team.
Ability to work overtime as required.

Nice To Haves

Previous economic sanctions, AML, wire transaction, and/or compliance experience.
College degree or equivalent work experience.
Brings new thoughts and ideas to teams to drive innovation and unique solutions.
Works effectively among diverse viewpoints to determine the best path forward.
Experience connecting with diverse clients to understand future business needs; continuous learning.
Participates in and drives collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
Values diversity and its role in reflecting, connecting with, and meeting the diverse needs of clients and employees worldwide.

Responsibilities

Investigate OFAC alerts for domestic and international consumer, commercial, and wholesale bank businesses or service functions.
Review and process OFAC transactions to meet compliance requirements.
Perform item-processing functions under moderate supervision within a process that has built-in checks and balances.
Provide quality service and effective, efficient operations support to internal business partners and/or external customers and clients.
Complete basic-level reporting.
Assist with coordination of implementation for products, services, and operational solutions.
Support the design, documentation, implementation, and monitoring of new products and services.
Provide guidance regarding procedural, technical, and operational changes.
Expand knowledge of business products within the operations environment.
Build relationships with partners and teammates.
Inspect data to identify issues and trends.
Collect and interpret data to validate operational processes.
Research and resolve day-to-day issues identified within a business unit.