Operations Consultant - Sanctions Screening Center of Excellence

Bank of America • Charlotte, NC

1d • Onsite

About The Position

The Operations Consultant supports Bank of America’s Sanctions Screening Center of Excellence (SSCoE), part of Global Payment Operations. The SSCoE reviews customers and transactions to ensure compliance with the bank’s Economic Sanctions Program and supports the bank’s eight lines of business through global, regional, and local capabilities.

This role performs day-to-day resolution of complex operational problems and research and execution of complex transactions. It conducts sanctions reviews across different transactions and relationships, monitors queue volumes and priorities, and works with lines of business to obtain information or communicate adverse decisions. The role also provides operational expertise and advises on products, systems, services, projects, and initiatives.

The position is based at the Villa Park Operations Center in Richmond, Virginia. The stated schedule is Saturday through Wednesday, on first shift, for 40 hours per week. Additional hours may be required as business needs dictate. Bank of America describes its culture as in-office, with flexibility based on role-specific responsibilities and business needs. The role is eligible for benefits and an annual discretionary incentive plan.

Requirements

• At least 2 years of experience in Operations or Compliance.
• Experience and knowledge of economic sanctions program requirements and disposition of sanctions alerts, or an extensive background with WTX and/or ACH.
• Experience in client due diligence and KYC.
• Strong organization, bias for action, and commitment to achieving sustainable results.
• Ability to make timely, fact-based decisions.
• Analytical and detail-oriented approach.
• Ability to work under pressure, meet deadlines, and navigate change.
• Ability to work independently and as part of a team.
• Strong risk framework and approach.
• Ability to prioritize, use initiative, and be flexible.
• Good oral and written communication skills.
• PC proficiency and excellent keyboarding and typing skills.
• Ability to work Saturday through Wednesday.
• Ability to work additional hours outside the standard schedule as business needs dictate.

Nice To Haves

• Experience in Global Banking & Markets business processes.
• Knowledge of Excel, Word, and Outlook.
• Team-player attitude, enthusiasm, and commitment.

Responsibilities

• Perform sanctions reviews on a variety of transactions and/or relationships.
• Ensure compliance with regulators such as the Office of Foreign Assets Control (OFAC).
• Monitor queue volumes and priorities.
• Communicate with different lines of business to retrieve information or advise of adverse decisions.
• Advise on the design, development, and implementation of complex products, systems, and services in an operations environment, using discretionary judgment.
• Advise on projects and direct team activities related to special initiatives.
• Serve as a technical expert in the assigned area, explaining the business unit’s operations processes and their implications for other operations groups.
• Consult on present-state operations, develop alternative future-state approaches, and facilitate implementation by creating a clear approach for program or initiative setup, execution, and control.
• Identify and recommend responsibilities and accountabilities for key programs and projects.
• Monitor workflow and team progress and provide feedback to the manager and team.
• Monitor escalations from lines of business and respond in a timely manner.
• Coordinate with other sites and regions to help meet daily SSCoE goals.
• Provide training to new hires and upskilling training to existing associates.
• Ensure existing training is updated to reflect changes in the environment.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources and support for employees.
• Eligibility to participate in the annual discretionary incentive plan, with awards based on individual performance and behaviors, business-line or group performance and contributions, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed