Operations Consultant - Sanctions Screening Center of Excellence

Bank of America • Charlotte, NC

17h • Onsite

About The Position

The Operations Consultant works within Bank of America’s Sanctions Screening Center of Excellence (SSCoE), part of Global Payment Operations. SSCoE reviews the bank’s customers and transactions to support compliance with its Economic Sanctions Program, serving the bank’s lines of business through global, regional, and local capabilities. The team also supports client-facing groups and clients with compliance education and improvements to customer and transaction data quality.

This role handles day-to-day resolution of complex problems and research and execution of complex transactions for a business unit or site. It uses judgment to advise on the design, development, and implementation of operations products, systems, services, and initiatives. The position is based at the Villa Park Operations Center in Richmond, Virginia, and is scheduled for Sunday through Thursday, on first shift, for 40 hours per week. Additional hours may be required as business needs dictate.

Requirements

• At least 2 years of experience in Operations or Compliance.
• Experience and knowledge of economic sanctions program requirements and sanctions-alert dispositions, or an extensive background with WTX and/or ACH.
• Experience in client due diligence and KYC.
• Strong organization, initiative, and commitment to achieving sustainable results.
• Ability to make timely, fact-based decisions.
• Analytical and detail-oriented approach.
• Ability to work under pressure, meet deadlines, and navigate change.
• Ability to work independently and as part of a team.
• Strong risk framework and approach.
• Ability to prioritize, use initiative, and be flexible.
• Good oral and written communication skills.
• PC proficiency and excellent keyboarding and typing skills.
• Ability to work Sunday through Thursday and additional hours outside the standard schedule as business needs dictate.

Nice To Haves

• Economic sanctions experience.
• Experience with Global Banking & Markets business processes.
• Knowledge of Excel, Word, and Outlook.
• Team-player attitude, enthusiasm, and commitment.

Responsibilities

• Perform sanctions reviews on a variety of transactions and relationships.
• Ensure compliance with regulators such as the Office of Foreign Assets Control (OFAC).
• Monitor queue volumes and priorities.
• Communicate with lines of business to retrieve information or advise them of adverse decisions.
• Advise on the design, development, and implementation of complex products, systems, and services in an operations environment.
• Advise on projects and direct team activities related to special initiatives.
• Serve as a technical expert in the assigned area, explaining operations processes and their implications for other groups.
• Consult on current-state processes, develop future-state alternatives, and facilitate implementation through clear program or initiative setup, execution, and control.
• Identify and recommend responsibilities and accountabilities for key programs and projects.
• Monitor workflow and team progress and provide feedback to the manager and team.
• Monitor escalations from lines of business and respond in a timely manner.
• Coordinate with other sites and regions to help ensure daily SSCoE goals are met.
• Provide training to new hires and upskill existing associates.
• Ensure training is updated to reflect changes in the operating environment.

Benefits

• Access to paid time off.
• Industry-leading benefits and resources supporting employee well-being.
• Eligibility for an annual discretionary incentive award based on individual performance and behaviors, line-of-business or group performance, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed