Operations Consultant - Sanctions Screening Center of Excellence

Bank of America•Scranton, PA

2d•$59,700 - $96,300•Onsite

About The Position

The Operations Consultant works in Bank of America’s Sanctions Screening Center of Excellence (SSCoE), part of Global Payment Operations. The SSCoE reviews customers and transactions for compliance with the bank’s Economic Sanctions Program and supports eight lines of business through global, regional, and local capabilities. The team also supports client-facing teams and clients by explaining the compliance program and helping improve the quality of customer and transaction data. The role is responsible for day-to-day resolution of complex problems and research and execution of complex transactions. It uses discretion to advise on the design, development, and implementation of products, systems, and services, and contributes to projects and special initiatives. The position is based at the Villa Park Operations Center in Richmond, Virginia, is scheduled Sunday through Thursday, and works 40 hours per week on first shift. Additional hours may be needed as business demands dictate.

Requirements

At least 2 years of experience in Operations or Compliance.
Experience and knowledge of economic sanctions program requirements and sanctions-alert disposition, or extensive WTX and/or ACH experience.
Experience in client due diligence and KYC.
Strong organization, initiative, and commitment to achieving sustainable results.
Ability to make timely, fact-based decisions.
Analytical and detail-oriented approach.
Ability to work under pressure, meet deadlines, and navigate change.
Ability to work independently and as part of a team.
Strong risk framework and approach.
Ability to prioritize, use initiative, and be flexible.
Good oral and written communication skills.
PC proficiency and excellent keyboarding and typing skills.
Ability to work the Sunday-through-Thursday schedule and additional hours outside the standard schedule when business needs dictate.

Nice To Haves

Economic sanctions experience.
Experience in Global Banking & Markets business processes.
Knowledge of Excel, Word, and Outlook.
Team-player attitude, enthusiasm, and commitment.

Responsibilities

Perform sanctions reviews on a variety of transactions and relationships.
Ensure compliance with regulators such as the Office of Foreign Assets Control (OFAC).
Monitor queue volumes and priorities.
Communicate with different Lines of Business to retrieve information or advise of adverse decisions.
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advise on projects and direct team activities related to special initiatives.
Serve as a technical expert in the assigned area, explaining operations processes and their implications for other groups within the operations function.
Consult on present-state operations, develop alternative future-state approaches, and facilitate implementations by establishing an approach for program or initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.
Monitor workflow and team progress and provide feedback to the manager and team.
Monitor escalations from Lines of Business and respond in a timely manner.
Coordinate with other sites and regions to help meet daily SSCoE goals.
Provide training to new hires and upskill training to existing associates.
Update existing training as needed to reflect changes in the environment.