Operations Consultant - Sanctions Screening Center of Excellence

Bank of America•Scranton, PA

1d•$59,700 - $96,300•Onsite

About The Position

The Operations Consultant works within Bank of America’s Sanctions Screening Center of Excellence (SSCoE), part of Global Payment Operations. The SSCoE reviews customers and transactions to support compliance with the bank’s Economic Sanctions Program, serving eight lines of business with global, regional, and local capabilities. The team also supports client-facing teams and clients by explaining compliance requirements and helping improve the quality of customer and transaction data. The role handles day-to-day resolution of complex problems and research and execution of complex transactions for a business unit or site. It uses discretion to advise on the design, development, and implementation of products, systems, and services in an operations environment, and contributes to projects, special initiatives, and program execution. The position is based at the Villa Park Operations Center in Richmond, Virginia, and is scheduled Tuesday through Saturday, on first shift, for 40 hours per week. Additional hours may be required as business needs dictate.

Requirements

At least 2 years of experience in Operations or Compliance.
Experience and knowledge of economic sanctions program requirements and sanctions-alert disposition, or extensive background with WTX and/or ACH.
Experience in client due diligence and KYC.
Highly organized, with a bias for action and commitment to sustainable results; makes timely, fact-based decisions.
Analytical and detail-oriented.
Ability to work under pressure, meet deadlines, and navigate change.
Ability to work independently and as part of a team.
Strong risk framework and approach.
Ability to prioritize, use initiative, and be flexible.
Good oral and written communication skills.
PC proficiency and excellent keyboarding/typing skills.
Ability to work Tuesday through Saturday and additional hours outside the standard schedule as business needs dictate.

Nice To Haves

Experience in Global Banking & Markets business processes.
Knowledge of Excel, Word, and Outlook.
Team-player attitude, enthusiasm, and commitment.

Responsibilities

Perform sanctions reviews on a variety of transactions and relationships.
Ensure compliance with regulators such as the Office of Foreign Assets Control (OFAC).
Monitor queue volumes and priorities.
Communicate with different lines of business to retrieve information or advise of adverse decisions.
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
Advise on projects and direct team activities related to special initiatives.
Serve as a technical expert in the assigned area, explaining the business unit’s operational processes and their implications for other operations groups.
Consult on present-state processes, develop alternative future-state approaches, and facilitate implementation by creating a clear approach to initiative setup, execution, and control.
Identify and recommend responsibilities and accountabilities for key programs and projects.
Monitor workflow and team progress, and provide feedback to the manager and team.
Monitor escalations received from lines of business and respond in a timely manner.
Coordinate with other sites and regions to ensure daily SSCoE goals are met.
Provide training to new hires and upskill training to existing associates.
Ensure existing training is updated as the environment changes.

Benefits

Access to paid time off.
Industry-leading benefits and resources and support for employees.
Eligible to participate in the annual discretionary incentive plan; awards are based on individual performance and behaviors, line-of-business or group performance and contributions, and the company’s overall success.

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