Operations Manager- Sanctions Screening Center of Excellence

Bank of America • Richmond, VA

1d • Onsite

About The Position

The Operations Manager leads a segment or small operations unit within Bank of America’s internal operations. This role is accountable for the Sanctions Screening Center of Excellence, which reviews the bank’s customers and transactions for compliance with its Economic Sanctions Program. The manager supports client-facing teams and clients as needed by explaining compliance requirements and helping improve the quality of customer and transaction data.

The position oversees day-to-day operations and team performance, including staffing and capacity planning, coaching, budget and expense management, forecasting, and reporting. It applies knowledge of end-to-end processes and regulatory requirements, resolves complex problems, and develops process improvements to strengthen operational efficiency, accuracy, and risk management. The manager also aligns team goals with bank priorities and fosters an inclusive, high-performing work environment.

The schedule is Tuesday through Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time, with additional hours as business needs dictate. The position is based at the Villa Park Operations Center in Richmond, Virginia.

Requirements

• At least 1 year of leadership experience.
• At least 1 year of experience in Operations or Compliance.
• Ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience with Excel and other applications used for large-scale data aggregation and management.
• Strong attention to detail and problem-solving skills.
• Strong collaboration and influencing skills.
• Motivation to succeed in a fast-paced environment.
• Ability to develop team members and maximize their potential.
• Effective planning, time-management, and organizational skills.
• Ability to work across diverse viewpoints to determine the best path forward.
• Ability to participate in and drive collaborative efforts to advance tools, technology, and ways of working.
• Ability to work Tuesday through Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time, and additional hours when business needs dictate.

Nice To Haves

• Experience with economic sanctions program requirements and disposition of sanctions alerts, or extensive WTX and/or ACH experience.
• Experience working with auditors and regulators.
• Experience in Global Banking & Markets business processes.
• Intermediate knowledge of SQL and/or Tableau.
• Ability to manage risk-reward tradeoffs and follow risk routines to achieve appropriate business outcomes.
• Ability to communicate effectively in writing and speaking using clear, concise, simple language.
• Commitment to continuous learning, challenging the status quo, and driving organizational change.
• Ability to contribute new ideas that drive innovation and unique solutions.

Responsibilities

• Lead the Sanctions Screening Center of Excellence, which reviews Bank of America customers and transactions for compliance with the Economic Sanctions Program.
• Support client-facing teams and clients as needed by educating them about the compliance program and improving the quality of customer and transaction data.
• Forecast and manage staffing levels and capacity, coach employees, and provide constructive feedback to drive operational excellence.
• Apply knowledge of end-to-end processes and ensure decisions adhere to bank and regulatory policies and procedures.
• Develop and analyze procedures to improve unit and product-related activities.
• Oversee budget and expense management, reporting, and forecasting for designated areas.
• Evaluate efficiency and identify opportunities for process improvement and growth; define data, metrics, and key performance indicators to measure effectiveness.
• Align bank priorities and strategies with employee metrics and goals, and recognize and encourage team performance.
• Create an inclusive team environment and promote fair and respectful treatment.
• Use process knowledge and data-driven decision-making to support simplicity and continuous improvement.
• Communicate clearly, connect employees’ contributions to business results, and motivate the team.
• Lead identification, escalation, and resolution of potential risks.
• Recruit, onboard, coach, and develop team members and support career growth and talent mobility.
• Manage expenses and deliver business outcomes through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in the annual discretionary incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed