Sr Operations Team Lead - Sanctions Screening Center of Excellence

Bank of America•Charlotte, NC

15d•Onsite

About The Position

This role oversees the Sanctions Screening Center of Excellence (SSCOE) Operations team, ensuring deadlines are met and tasks are executed and coordinated effectively. The team lead manages team workload and provides oversight and direction without having direct reports, while addressing day-to-day operational problems and delivering results within the business unit. The role requires knowledge of end-to-end processes and a specific product line, and ensures decisions comply with bank and regulatory policies and procedures. The position supports staff through guidance, training, feedback, and management of exception items or unusual situations, referring more complex matters to a senior-level manager. It monitors workflow, team progress, and escalations from Lines of Business; coordinates with other sites and regions to achieve daily SSCOE goals; and participates in projects. The team lead also reviews and updates procedures and training, identifies and implements process improvements, and maintains internal, operational, and financial controls within the business unit’s risk appetite.

Requirements

At least 1 year of experience with economic sanctions program requirements and disposition of sanctions alerts.
Analytical and detail-oriented.
Highly motivated to succeed in a fast-paced environment.
Able to prioritize, use initiative, and remain flexible.
Good oral and written communication skills.
Able to work under pressure, meet deadlines, and navigate change.
PC proficiency and excellent keyboarding and typing skills.
Able to work independently and as part of a team.
Strong risk framework and approach; able to manage risk-reward trade-offs and follow proper risk routines.
Knowledge of Excel, Word, and Outlook.
Able to work overtime as required.

Nice To Haves

At least 1 year of leadership experience.
Experience in Global Banking & Markets business processes.
Works effectively among diverse viewpoints to determine the best path forward.
Highly organized, action-oriented, and committed to sustainable results; makes timely, fact-based decisions.
Communicates effectively in writing and speaking using clear, concise language.
Committed to continuous learning, challenging the status quo, and driving organizational change.
Intellectually curious and motivated to advance knowledge.
Team-player attitude, enthusiasm, and commitment.
Brings new ideas to teams to drive innovation and unique solutions.
Participates in and drives collaboration to improve tools, technology, and ways of working for an evolving client base.
Values diversity and its role in meeting the needs of clients and employees.

Responsibilities

Oversee operations work and ensure deadlines are met and tasks are executed and coordinated.
Manage on-site and off-site staffing without having direct reports.
Review operations procedures, implement changes, and ensure procedures are enforced and followed.
Provide guidance to staff; handle exception items or unusual situations and refer complex problems to a senior-level manager.
Monitor workflow and team progress, and provide feedback to the manager and team.
Monitor escalations from Lines of Business and respond in a timely manner.
Coordinate with other sites and regions to meet daily SSCOE goals.
Train new hires and provide upskilling training to existing associates.
Keep existing training appropriately updated as the environment changes.
Participate in projects as required.
Resolve day-to-day problems and execute deliverables within the business unit.
Apply end-to-end process knowledge and ensure adherence to bank and regulatory policies and procedures when making decisions affecting operations and product lines.
Manage team workload and provide oversight and direction to the team.
Evaluate efficiencies, identify process improvement and growth opportunities, and implement improvements.
Maintain internal, operational, and financial controls and operate within the business unit’s risk appetite.