Sr Mobile Expert
About The Position
Sr Mobile Experts are highly capable customer-service and retail experts who deliver best-in-class sales and service experiences in T-Mobile company-owned Experience stores. These stores attract new customers and provide service to existing customers, using specialized systems, digital tools, products, and training to address customer needs from research through resolution. The role works closely with store peers and colleagues in Customer Service and Engineering to resolve customer pain points and contribute to a team-based culture. Curated training and ongoing development support employees in building expertise and growing in their careers.
Requirements
- High school diploma or GED.
- Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of retail experience as a Neighborhood Mobile Expert.
- Care: Elite Expert, Account Care experience.
- Care: Elite Expert, Technical Care experience.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
- Consistently leverage digital tools in customer interactions and onboarding.
- Work collaboratively to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
