Sr. Mobile Expert

T-Mobile USA•Philadelphia, PA

12d

About The Position

The Sr. Mobile Expert, Bilingual delivers customer service and sales in T-Mobile company-owned Experience stores. The role serves new and existing customers, using retail expertise, in-store systems, and digital tools to identify and resolve customer needs. The stores connect Experts and Leaders with Customer Service and Engineering peers to provide one-stop resolution for customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to customer experience and store results.

Requirements

High school diploma or GED.
Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

12 or more months of retail experience as a Neighborhood Mobile Expert.
Experience as a Care: Elite Expert in Account Care.
Experience as a Care: Elite Expert in Technical Care.

Responsibilities

Sell appropriate products, features, and services based on customer needs.
Resolve customer pain points in one interaction using in-store systems and digital tools.
Complete ongoing training to maintain and develop knowledge and skills, serving as a subject-matter expert on T-Mobile.
Consistently use digital tools in customer interactions and onboarding.
Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment coverage, accident coverage, life insurance, disability insurance, and long-term care insurance.
Eligible employees may receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.