Sr Mobile Expert
About The Position
Experience Experts are highly capable retail experts focused on delivering best-in-class customer service and sales. At T-Mobile’s company-owned Experience stores, they attract new customers and provide high-level service to existing customers, using specialized systems, tools, products, and training to address customer needs from research through resolution. The stores bring the Team of Experts model to life by connecting store employees with peers in Customer Service and Engineering to resolve customer pain points in one place. Experience Experts receive curated training and ongoing development, and work in a team-based culture that recognizes contributions to customer experience and store results.
Requirements
- High school diploma or GED.
- At least 12 months of tenure as a Mobile Expert (Neighborhood/Signature), Elite Account Expert, or Elite Tech Expert.
- Strong customer service skills, including the passion, integrity, and energy to create a dynamic work environment and deliver a world-class shopping experience.
- Retail experience in a high-volume environment and ability to work in varied environments.
- Strong organization, multitasking, versatility, communication, and attention to detail.
- Consistent accuracy with basic math and proficient use of a calculator.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Consistently performs above company average in sales metrics.
- Demonstrated knowledge of systems and tools, with the ability and aptitude to learn new skills.
- Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
- Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously.
- Passion for people, teams, and T-Mobile’s Un-Carrier values.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools during customer interactions and onboarding.
- Collaborate with the team to build and contribute to a culture of sales and service.
- Help acclimate local retail sales associates and partner sales associates to the unique event environment.
- Pass certification and quarterly recertification processes.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
