Sr Mobile Expert
About The Position
The Sr Mobile Expert delivers high-quality customer service and uses retail expertise to serve customers at T-Mobile company-owned Experience stores. These stores are designed to attract new customers and provide a high level of service to existing customers. The role uses in-store systems and digital tools to address customer needs from research through resolution, and supports a one-stop resolution experience by collaborating with peers in Customer Service and Engineering. The position includes curated training and ongoing development to build expertise across T-Mobile products and services. Sr Mobile Experts contribute to a team-based sales and service culture, with recognition for customer experience and store results.
Requirements
- High school diploma or GED.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking skills.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- At least 12 months of retail experience as a Neighborhood Mobile Expert.
- Care: Elite Expert, Account Care.
- Care: Elite Expert, Technical Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction by using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills and act as a subject matter expert in T-Mobile products and services.
- Consistently use digital tools in customer interactions and onboarding.
- Work collaboratively to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
