Sr. Mobile Expert
About The Position
The Sr. Mobile Expert is a highly capable customer-service and retail expert at T-Mobile’s company-owned Experience stores. The role focuses on delivering best-in-class sales and service, attracting new customers, and providing existing customers with high-level support. Experts use in-store systems and digital tools to research and resolve customer needs, and collaborate with peers in Customer Service and Engineering to address customer pain points. Curated training and ongoing development support subject-matter expertise and career growth. The team-based culture recognizes individual contributions to customer experience and store results.
Requirements
- High school diploma or GED.
- Communication skills.
- Critical-thinking skills.
- Customer-service skills.
- Multitasking ability.
- Product knowledge.
- Sales skills.
- Task-management skills.
- Teamwork orientation.
- Troubleshooting skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 12 or more months of experience as a Neighborhood Mobile Expert in retail.
- Experience as an Elite Expert in Account Care.
- Experience as an Elite Expert in Technical Care.
Responsibilities
- Sell appropriate products, features, and services based on customer needs.
- Resolve customer pain points in one interaction using in-store systems and digital tools.
- Complete ongoing training to maintain and develop knowledge and skills as a subject-matter expert in T-Mobile products and services.
- Consistently use digital tools in customer interactions and onboarding.
- Collaborate with colleagues to build and contribute to a culture of sales and service.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
