Sr Mobile Expert

T-Mobile • New York, NY

7d • Onsite

About The Position

Sr Mobile Experts are highly capable retail experts focused on delivering best-in-class customer service. In T-Mobile company-owned Experience stores, they attract new customers and provide high-level service to existing customers. They use store systems and digital tools to resolve customer needs from research through resolution, and work with peers in Customer Service and Engineering to address customer pain points. The role includes curated training and ongoing development, with a team-based culture that recognizes contributions to the customer experience and store results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Ability to multitask.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care experience.
• Care: Elite Expert, Technical Care experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills as a subject matter expert in T-Mobile products and services.
• Consistently leverage digital tools during customer interactions and onboarding.
• Collaborate with others to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED