Sr Mobile Expert

T-Mobile • Rochester, NY

11d

About The Position

Sr Mobile Experts are highly capable customer service and retail experts who deliver best-in-class sales and service experiences. In T-Mobile company-owned Experience stores, they attract new customers and provide service to existing customers, using dedicated systems and tools to address customer needs from research through resolution. They work alongside peers in Customer Service and Engineering as part of a team-based, one-stop approach to solving customer pain points. The role includes curated training and ongoing development, with a culture that recognizes individual contributions to customer experience and store results.

Requirements

• High school diploma or GED.
• Required skills: communication, critical thinking, customer service, multitasking, product knowledge, sales, task management, teamwork orientation, and troubleshooting.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills, serving as a subject matter expert on T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Collaborate with colleagues to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED