Sr Mobile Expert

T-Mobile • Greensboro, NC

12d • Onsite

About The Position

Sr Mobile Experts are highly capable retail experts who deliver best-in-class customer service and sales experiences in T-Mobile company-owned Experience stores. They use in-store systems and digital tools to research and resolve customer needs, supported by products and systems designed for these locations. The role is part of a collaborative, team-based environment where store experts and leaders work with peers in Customer Service and Engineering to address customer pain points. Curated training and ongoing development help Sr Mobile Experts build expertise and contribute to store and customer experience results.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Care: Elite Expert, Account Care.
• Care: Elite Expert, Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills to serve as a subject matter expert in T-Mobile products and services.
• Consistently use digital tools in customer interactions and onboarding.
• Work collaboratively to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED