Sr Mobile Expert, Spanish Preferred

T-Mobile USA • Clearwater, FL

18h • Onsite

About The Position

The Sr Mobile Expert is a highly capable retail expert focused on delivering best-in-class customer service and sales in T-Mobile company-owned Experience stores. These stores attract new customers and provide high-level service to existing customers, using dedicated systems, digital tools, and products to address customer needs from research through resolution. The role works collaboratively with peers in Customer Service and Engineering to help resolve customer pain points and deliver a one-stop customer experience. Curated training and ongoing development support the expert’s continued growth and ability to serve as a subject-matter expert on T-Mobile products and services.

The position offers an hourly base pay of $29.00 and an annualized incentive target of $7,200. Actual incentive earnings vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant. The job posting describes benefits available to eligible full- and part-time employees, including insurance, retirement and stock programs, paid time off, leave, family support, education assistance, and discounts.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Multitasking skills.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.

Nice To Haves

• 12 or more months of retail experience as a Neighborhood Mobile Expert.
• Elite Expert experience in Account Care.
• Elite Expert experience in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain and develop knowledge and skills and act as a subject-matter expert on T-Mobile offerings.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with the team to build and contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED