Sr Mobile Expert, Spanish Preferred

T-Mobile • Clearwater, FL

2d

About The Position

T-Mobile is hiring a Senior Mobile Expert to help deliver the customer experience in its Experience Stores. The role combines sales, technology knowledge, and customer service. The Senior Mobile Expert helps customers explore products, find solutions suited to their needs, and get more from their T-Mobile experience, including support with complex customer and technical challenges. Team members have access to advanced tools, specialized training, and support from Customer Care and Engineering teams. Ongoing development and collaboration offer opportunities to strengthen skills and pursue career growth. Spanish is preferred, as indicated in the job title.

Requirements

• High school diploma or GED.
• Strong communication and interpersonal skills, including the ability to support people from different backgrounds.
• Ability to understand customer needs, explain solutions, and provide helpful recommendations.
• Customer service and problem-solving skills.
• Ability to learn new technology, navigate digital tools, and adapt to changing customer needs.
• Ability to manage multiple priorities and work collaboratively in a retail environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• At least one year of experience in retail sales, customer service, technical support, or a related field.
• Experience recommending products and services, resolving complex customer concerns, or working with mobile technology and consumer electronics.
• Spanish language skills are preferred.

Responsibilities

• Recommend products, services, and technology based on customer needs while contributing to store sales goals.
• Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
• Build knowledge of T-Mobile products and services through ongoing training and hands-on experience.
• Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.
• Take initiative and contribute ideas to create a memorable store experience.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k) retirement plan.
• Access to year-round money coaches.
• Tuition assistance.
• Childcare subsidy.
• Medical, dental, and vision coverage.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits and backup care.
• Enhanced family support.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Employee discounts.
• Programs supporting employee well-being.
• Specialized training and ongoing development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED