Sr Mobile Expert, Spanish Preferred

T-Mobile • Clearwater, FL

2d • Onsite

About The Position

The Sr Mobile Expert is a highly capable retail expert who delivers best-in-class customer service in T-Mobile company-owned Experience stores. The role helps attract new customers and provides high-level service to existing customers, using store systems and digital tools to research and resolve customer needs. Experts work alongside peers in Customer Service and Engineering to address customer pain points and create a one-stop resolution experience. Curated training and ongoing development support expertise, growth, and strong sales and service results. Spanish is preferred, as indicated in the job title.

Requirements

• High school diploma or GED.
• Communication skills.
• Critical-thinking skills.
• Customer-service skills.
• Ability to multitask.
• Product knowledge.
• Sales skills.
• Task-management skills.
• Teamwork orientation.
• Troubleshooting skills.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Spanish preferred.
• At least 12 months of retail experience as a Neighborhood Mobile Expert.
• Experience as an Elite Expert in Account Care.
• Experience as an Elite Expert in Technical Care.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to maintain current knowledge and develop the skills needed to serve as a subject matter expert on T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Work collaboratively to contribute to a culture of sales and service.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED