Sr Mobile Expert | Bilingual, Uzbek or Russian Preferred

T-Mobile USA • Brooklyn, NY

2d • Onsite

About The Position

T-Mobile is hiring a Sr Mobile Expert to deliver high-quality sales and customer service in its company-owned Experience stores. The role combines retail expertise with customer-focused problem-solving, using in-store systems and digital tools to address customer needs from research through resolution. Sr Mobile Experts work with store peers and colleagues in Customer Service and Engineering to resolve customer pain points and contribute to a one-stop service experience. The position includes curated training and ongoing development to build expertise across T-Mobile products, services, and systems. The posting prefers candidates who speak Uzbek or Russian and requires fluency in English and Uzbek.

Requirements

• High school diploma or GED.
• At least 12 months of retail work experience.
• Consistently perform above company average in sales metrics.
• Demonstrated knowledge of systems and tools, with the ability and aptitude to learn new skills.
• Strong problem-solving skills and ability to handle customer escalations calmly and professionally.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Passion for people, teams, and T-Mobile's Un-carrier values.
• Strong customer-service skills, passion, integrity, and energy to create a dynamic work environment and deliver a high-quality shopping experience.
• Retail experience in a high-volume environment and ability to work in varied environments.
• Strong organization, multitasking, versatility, communication, and attention to detail.
• Consistent accuracy with basic math and proficient use of a calculator.
• Pass the certification and quarterly re-certification process.
• Fluency in English and Uzbek.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Uzbek or Russian language skills are preferred.

Responsibilities

• Recommend and sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in a single interaction using in-store systems and digital tools.
• Complete ongoing training to maintain current knowledge and develop skills to serve as a subject-matter expert in T-Mobile products and services.
• Consistently use digital tools during customer interactions and onboarding.
• Collaborate with team members to build and contribute to a culture of sales and service.
• Acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED